The Metrix Water Damage Restoration Process: 2025 Guide

At Metrix Restoration, we understand that experiencing water damage in your home or business can be overwhelming. Whether caused by heavy rainfall, burst pipes, appliance leaks, or a sewage backup, every minute counts when it comes to mitigating loss and restoring your property. That’s why our water damage restoration process is designed to be swift, thorough, and transparent.

In 2025, Metrix Restoration continues to lead the industry with cutting-edge technology, IICRC-certified expertise, and a customer-first approach that turns disaster into relief. Here’s what you can expect when you call us for water damage restoration services.

Initial Call & Critical Information Gathering

The more we know before arrival, the faster we can help. When you first contact Metrix Restoration, a customer care representative will ask a series of important questions to prepare our team for immediate action. Key information includes:

• Is the electricity on or off?
• What areas are affected (basement, main level, multiple floors)?
• Are the rooms furnished or empty?
• What type of flooring is involved (hardwood, tile, carpet, etc.)?
• Are any personal belongings or contents damaged?
• Are there any health risks such as mold, sewage, or chemical contamination?
• Insurance adjuster’s name and contact info, if applicable.

This pre-arrival intake helps us assess the scope of the issue, deploy the correct equipment, and allocate the right personnel. Accurate reporting at this stage can significantly streamline the overall restoration timeline.

Water Damge Restoration Service Agreement & Scheduling

Once you decide to move forward—whether for emergency water removal or a FREE no-obligation estimate—we’ll send you a digital service agreement via email or text. This form:

• Grants our team permission to access the property
• Outlines the scope of the initial services
• Limits liability for both parties
• Does not bind you to additional services

We’ve updated our digital onboarding process in 2025 to be faster and more secure, using e-signature platforms and two-step verification to protect your privacy and data.

Water Damage Mitigation Fast Response Time

Metrix Restoration maintains an average arrival time of 45 to 90 minutes for emergency water damage calls. Thanks to GPS-dispatched technicians and strategically located equipment hubs, we can respond faster than ever.

We understand that water damage doesn’t wait—and neither should you.

Water Damge Restoration Insurance Claim Assistance

Navigating insurance claims can be stressful, especially during a water emergency. That’s why we offer full-spectrum support to help you decide whether filing a claim is in your best interest or if self-pay makes more financial sense.

If you choose to file a claim, we’ll:

• Assist with documentation for your insurance provider
• Provide moisture mapping, photos, videos, and itemized lists
• Communicate directly with your adjuster on your behalf
• Ensure your deductible is collected and recorded correctly

We’ll walk you through the claims process step-by-step and keep you in the loop throughout the project.

Water Damage Restoration Assessment

Upon arrival, an IICRC-certified water damage professional will begin with a full inspection of your property using the latest diagnostic tools:

• Thermal imaging cameras to detect hidden moisture
• Borescopes for checking inside walls and tight areas
• Thermo-hygrometers to measure humidity and climate conditions
• 3D imaging and virtual sketching for accurate documentation

Every project begins with a clear understanding of the situation. We document affected and unaffected areas, assess damage to structural components and contents, and identify any safety hazards or special considerations.

Water Damage Site Prep & Safety

Before we begin the water extraction process, our team takes several precautionary steps to protect your home:

• Lay down floor protection
• Relocate or elevate contents to prevent further damage
• Set up containment barriers if mold or hazardous conditions are present

For safety and liability reasons, property owners are not permitted in active work zones unless specifically cleared by the project manager. This phase typically lasts through the water removal and into the beginning of the drying process—roughly 24 to 72 hours, depending on the severity of the damage.

Water Removal Services

Water extraction is the most crucial step in any restoration project. We use advanced, commercial-grade water removal tools including:

• Weighted sub-surface extractors
• Truck-mounted vacuum systems
• Hardwood floor drying mats
• Wall cavity drying systems

Whether your property has wet carpet, tile, hardwood, or drywall, Metrix Restoration has the tools and expertise to remove the water quickly and thoroughly. Speedy extraction minimizes damage and accelerates the drying process.

Controlled Demolition & Decontamination

While our goal is always to restore rather than remove, some materials may be too saturated or contaminated to salvage. If that’s the case, we’ll perform a controlled demolition—removing only what’s necessary.

Examples of demo actions include:

• Cutting and removing damaged drywall
• Detaching baseboards and trim
• Pulling up non-salvageable carpet or padding

We handle all materials per IICRC S500 standards and never dispose of personal property—such as documents, heirlooms, or electronics—without your consent.

Sanitization follows immediately after demo. We use eco-friendly, EPA-registered antimicrobial solutions to decontaminate all affected surfaces.

Dehumidification & Structural Drying

Next comes the drying phase. Our drying strategy is customized based on the materials and structure of your property, and includes:

• Low-grain refrigerant (LGR) dehumidifiers
• Axial and centrifugal air movers
• Injection drying systems for cabinets and behind walls
• Desiccant drying systems for specialty projects

Most standard drying projects take about 72 hours, though hardwood floors and cabinetry may require 5–9 days. Your equipment will be monitored and adjusted regularly to ensure efficiency and safety.

We will also generate your water mitigation invoice during this phase, separate from any reconstruction costs. Insurance providers categorize this as the “mitigation phase”, distinct from contents or rebuild services.

Water Damge Restoration Final Cleanup & Clearance

Once your property has reached IICRC-documented dry standards, we’ll remove all drying equipment and containment barriers. Final cleanup includes:

• HEPA vacuuming
• Surface wipe-downs
• Carpet and upholstery cleaning (if applicable)
• Disposal of waste and demo debris

Our goal is a professional-grade construction cleanup, not a maid service deep clean. We focus specifically on the areas affected by the water loss, per IICRC S500 and S520 standards.

Quality Assurance & Continued Support

Your project doesn’t end with drying—it ends with peace of mind.

Every Metrix Restoration project is backed by our Metrix Quality Service Guarantee. We’re committed to your satisfaction and offer continued support even after your water damage restoration is complete. We also provide:

• Mold remediation
• Odor removal
• Structural repairs
• Crawl space and basement waterproofing
• Preventative inspections

We believe in building long-term relationships, not just quick fixes. When you choose Metrix, you’re choosing a partner who values your trust.

Choose Metrix Restoration — Because the Power to Change the Matter is in the Metrix

Whether it’s a small leak or a catastrophic flood, Metrix Restoration is here to guide you every step of the way. From initial assessment to final walkthrough, we bring experience, empathy, and excellence to every job.

Call us today or schedule your free estimate online and experience why more homeowners and businesses trust Metrix in 2025.