Registration

By scheduling with Metrix Restoration, the client explicitly agrees to the following terms and conditions:
Metrix Restoration, here by contracted to the client, agrees to perform all work in a thoroughly professional manner using up to code equipment while adhering to industry Restoration and Remediation standards. Your Metrix service professional will make every reasonable effort to follow all established operating procedures for quality assurance. Certain defects in structures and appliances, as well as conditions caused by wear or aging, are sometimes not apparent until work has started. The Metrix service professional will inform the client in such occasion but cannot be responsible for any damage resulting from existing conditions which are not clear or apparent.
Client agrees to secure all valuables, move any fragile objects, remove small children, any elderly, sick, or otherwise infirmed as Metrix cannot be held liable for any loss or damages to the clients’ property resulting from content manipulation. Additionally, Metrix is to be held harmless with indemnity for the effects of any dormant contamination.

By contracting Metrix to perform the services outlined by the project service estimate, the client acknowledges that they have read, understand and agree to comply with all conditions contained within Metrix service agreement. Client agrees that, within the scope of these conditions, neither Metrix or the authorized service professional, shall be liable for any damages or personal injuries which may occur during contract execution including, but not limited to pre-existing damages, unauthorized entry to work zone, abnormal environmental conditions, weather or natural disaster, structural integrity, work provided by Non-Metrix affiliates, delays caused by Non-Metrix affiliates. Client waives and releases Metrix and authorized service professionals from all liability and claims thereby related.
Customer Expense and Insurance Payments
Any service balance is due in full immediately upon completion of project unless otherwise negotiated and documented by authorized representative. Should any insurance claim be necessary, payment shall become due 30 days after invoicing has been delivered via email; late fee and 24.5% interest shall be applied to balance after 45 days, interest shall be retroactive to project completion date. Payment arrangements may be approved in advance to avoid penalties.
Customer acknowledges that 12 month, 0% interest, with no early pay off penalty financing is available for approved customers, to avoid late fee and interest; customer may also be approved for other financing options. Financing eligibility is subject to customer credit. Provided the client has valid insurance coverage for all or part of the services to be performed by Metrix or any authorized representatives, the client further authorizes and directs their insurance carrier to pay Metrix direct and to name Metrix on all insurance drafts applicable to this loss.
Metrix shall bill all charges and or cost direct to the client and as a courtesy only; a copy of these invoices shall be emailed to the insurance carrier. It is fully understood and agreed to by the client that all charges are due upon completion of service. It is fully understood that the client is personally responsible for all deductibles, depreciation or any charges or costs not covered by insurance. All charges for services not reimbursed by an insurance carrier are the sole responsibility of the client and are to be paid upon completion of service. A late penalty of $500 may be applied after any balance becomes 24 hours delinquent, in addition to 24.5% interest per month, or portion thereof. A Metrix Operations Director must approve any exceptions. In the event any legal proceeding must be instituted to recover the amounts due, Metrix will be entitled to recover the cost of collection including, but not limited to attorney’s fees, court costs and costs paid for the attempt of collection.
The liability of Metrix is expressly limited to the total amount of services authorized and contracted herein only.
Client agrees payments shall not be withheld for any reason. All charges for services not reimbursed by insurance are the sole responsibility of the client/agent and are to be paid upon completion of work. Payment terms to Metrix are due upon receipt of service unless otherwise negotiated; late fees and 24.5% monthly interest may be charged for unpaid balance. Customer agrees to have insurance payouts for service invoice paid directly to Metrix.
Client Notification, Instructions and Authorization
By contracting with Metrix, the client acknowledges that they have been made aware of the following and agree to such terms and conditions.
Effect of Abnormal Water: Water indoors is an abnormal condition and can cause or contribute to many problems. Property damage and health implications increase the longer materials remain wet. The client understands that several actions can be taken to reduce mold growth and damage to affected areas. Water can be removed as quickly and as thoroughly as possible. Antimicrobial agents can be applied to inhibit the growth of mold and other bio-contaminants. Rapid air movement can be introduced into areas and cavities to increase the rate of evaporation. The relative humidity indoors can be reduced and then maintained between 30% and 50% RH if possible.
1. Water migrates into areas not originally affected. Water spreads laterally into adjoining rooms, penetrates materials below and wicks up into porous materials above. It is best to evaluate all affected areas, not just areas with visible saturation.
2. Saturated materials begin swelling as they absorb moisture. In many situations, drying and restoration will restore them and in others, the damage may be permanent. Rapid drying will help to reduce the chance of permanent damage.
3. As water evaporates it causes an abnormal humidity condition.
High humidity can damage some porous materials if allowed to continue. Humidity damage is most common when the indoor humidity exceeds 60% over time. It is best to reduce the indoor humidity quickly to help prevent humidity exchange.
4. After water intrusion, mold and bacterial spores germinate and multiply. Given acceptable growth conditions, one organism can multiply to more than one billion organisms in less than 24 hours. Microorganisms can cause mold damage and degrade indoor air quality. Some microorganisms produce antigens and allergens which cause allergies while others can cause infections and disease.
5. Client has been informed that hardwood floors and other contents may not be salvageable even if structural drying measures are contracted.
6. Customer understands that dwellings and structures built prior to 1985 are at risk for containing asbestos and lead based paint; testing may be required before restoration can begin.
7. Metrix agrees to complete all projects in a safe, professional and timely manner. Client accepts contingencies for project delay which may not be listed in this service agreement, including, but not limited to “Acts of God”.
8. Any pictures, video or other media created by Metrix professionals for the purpose, but not limited to project documentation, study or advertisement are agreed to be the property of Metrix and may be shared at the discretion of Metrix.
9. Customer agrees that Metrix shall be held harmless with indemnity for cross contamination on any project where pre-remediation testing is waved.

Authorization: The client does authorize Metrix and other personnel authorized by Metrix to enter the service location, furnish materials, supply all equipment and labor necessary to preserve and protect the service property from further damage and to perform all restoration and refinishing procedures necessary to repair and restore the carpet, furniture, structure and other furnishings.
Prices: I understand that restoration and remediation services can be difficult to provide accurate upfront estimates. Therefore, the client understands that complying with such a request is impractical. The client has been advised of estimated project completion ranges as recognized by the inspector.
Stop Work- Hold Harmless: If Metrix is not allowed to perform its recommended procedures and or should equipment be adjusted without authorization; the client agrees to hold Metrix and its authorized agents harmless with indemnity against any claims or actions that may result from such incomplete procedures. Should client cancel work at any point before project has been completed, client agrees to be responsible for all billable fees to up such point and that payment shall be due immediately. Customer must cancel any scheduled work at least 24 hours in advance. A $500 labor resource management is automatically incurred for violation of policy.
Authorize Antimicrobial Agents: The client approves of the use of antimicrobial agents at the adjudication of project manager, all wet materials should be treated with a commercial antimicrobial agent to inhibit the growth of microorganisms.
Should antimicrobial agents not be allowed for use on this project, the client shall hold Mold Metrix and its agents harmless for any biological odors or growth, indoor air quality degradation and any other health concerns or damage that may occur due to microbiological activity during and or after service. Client acknowledges that it is beyond the expertise of Metrix to determine if someone may be sensitive to its application and will hold Mold Metrix and its authorized agents harmless for their use.
Equipment: The client understands specialized equipment can and will be used by Metrix and its agents and agrees not to interrupt it use in any way. Damages to equipment caused by customer interruption shall be billed to customer for immediate reimbursement. Should equipment become unrecoverable upon scheduled pickup date due to customer unavailability for any reason, customer agrees to pay additional line item cost per day, per piece of equipment plus a $165 trip fee. Metrix management reserves all rights to waive incurred fees caused by proven medical emergency or other state of emergency recognized by Mold Metrix.
Safety: Metrix and its agents agree to perform to all industry safety standards and the Client agrees not to act in any way that would make the work environment unsafe. Customer agrees to inform Metrix of any lead or asbestos contents known to be present. Any structure constructed prior to 1985 shall be treated as if such materials are present if professional testing results conducted by a qualified contractor cannot be produced by the customer. In some cases, a remediation protocol may be adjusted or canceled until such testing has been conducted.
Other Costs: As Owner/Agent of the property, and as the one authorized to request this service, I understand that by accepting an estimate and or scheduling an inspection for any abatement/remediation service, a minimum service fee of $299 plus any applicable tax or surcharge becomes due upon arrival, unless this fee is offered as waved. Fee shall be due for any customer “no show” for scheduled appointment, or after a Metrix agent has waited 30 minutes or more for customer arrival.
It is fully understood and agreed that the client is responsible for all costs, charges, deductible or depreciation not covered by insurance. Should balance recoverable by Metrix become overdue and collection efforts become necessary, customer agrees to become responsible for fees related to collection effort; including, but not limited to employing collections agency, legal fees and court costs.
Metrix Service Guarantee
Metrix service professionals are trained, experienced and certified in the Restoration and Remediation industry. We have systematic standards for operating procedures and quality assurance. Contact Metrix within 30 days from the date of service if you are not completely satisfied and we will return to make our best effort to satisfactorily resolve any issue. Metrix must be permitted to inspect and remedy your concerns. Pre-existing damages and or environmental conditions prone to support secondary damages are not covered by this guarantee; deviations from industry standard are also not covered by this guarantee. This guarantee is null and void by any work performed by unauthorized agents. Metrix agrees to offer a no cost, 6-month follow up inspection on all warranty services for customers who accept this option.
• Client acknowledges that damage can occur to the following but may not limited to walls, ceilings, floors and contents from remediation efforts and Metrix will not be held responsible for any such damages.
• Client agrees to hold Metrix harmless with indemnity for any and all overlooked, omitted, missed items in the estimate/work proposal and agrees to pay for additional service and or material fees. Client agrees to hold Metrix harmless with indemnity for any issues or items that may arise due to such instances.
• Work zones are off limits to anyone except Metrix representatives until remediation effort is complete. Post remediation verification performed by third party agents must be done while under containment. Should testing prove that the remediation protocol was insufficient, client recognizes that additional services will be required to achieve remediation goals. Metrix shall be held harmless with indemnity in any such event.
• Client agrees not to turn off any equipment during the remediation process and agrees to hold Mold Metrix harmless with indemnity if there is failure by client to follow protocol.
Client agrees this day to proceed with the recommended procedures to preserve, protect and secure from further damage the property located at the service address.