1. Customer Experience

The Flood Metrix mission is to move a customer from Stress to Satisfaction.  This includes more than just fixing the emergency flood damage, but also carries over into respecting our customers’ SPECIFIC needs & making sure the customer still feels like they matter, even after the job is complete.

2. Quality Assurance

At Flood Metrix we believe that water damage and mold remediation are not the kind of services where careless mistakes are allowed.  We rely on systems and science to serve our customers in the most professional and efficient manner possible.

3. Reputation

Flood Metrix is top rated with a 5 Star review average and always works works directly for the property owner and not the insurance carriers for water damage claims.

4. Organization

Flood Metrix provides water damage mitigation and restoration consulting services nationwide.  We carry all required licensing & insurance.  Our staff is uniformed & our vehicles are marked.

5. Credentials

Khonsol Badu is the owner & operator of Flood Metrix and is an IICRC Certified water damage professional with over 15 years of experience.

6. State of the art equipment

Flood Metrix uses advanced structural drying, water extraction, restoration, and documentation processes.

7. Insurance Accepted

We accept most property owners’ insurance & offer preferred vendor pricing.

8. All in 1 service provider

Flood Metrix offers emergency plumbing, water damage restoration, mold remediation, carpet cleaning, air duct cleaning and reconstruction services.

9. Service Guarantee

Flood Metrix offers a written service guarantee.

10. Price Match Guarantee

Flood Metrix offer a written price match guarantee.

BONUS REASON: Customer Rewards Program

Water damage mitigation refers to the process of minimizing the harmful effects of water that has entered your home due to leaks, floods, or other incidents. The goal is to prevent further damage and restore affected areas to their pre-damage condition.

Signs of water damage include water stains on walls or ceilings, musty odors, peeling paint, warped floors, and visible mold growth. If you notice any of these signs, it’s essential to address the issue promptly.

If you find water damage, the first step is to shut off the water source if possible. Then, contact a professional water damage restoration company to assess the situation and start the mitigation process.

While minor water spills can be managed with towels and fans, significant water damage should be handled by professionals. They have the expertise and equipment to ensure thorough drying and prevent secondary issues like mold growth.

The time needed for water damage mitigation depends on the extent of the damage. It could take a few days to several weeks. A quick response and professional help can expedite the process.

Yes, if water damage is not properly addressed within 72 hours, it can create conditions favorable for mold growth. Depending on the contamination of the water there is no window.

Generally, homeowner’s insurance covers sudden and accidental water damage, like burst pipes or water heater leaks. However, it may not cover damage resulting from negligence or lack of maintenance. Check your policy or consult with your insurance provider to know your coverage.

In most cases, you can stay in your home during the mitigation process, especially if the damage is limited and doesn’t affect essential living areas. However, if there are safety concerns or extensive damage, the restoration company may advise temporary relocation.

Always follow the instructions of the professionals. Keep children and pets away from the affected areas. If you need to enter the water-damaged area, wear protective gear like gloves and rubber boots.

In many cases, professional restoration companies can salvage furniture and belongings after water damage. They will assess the items and use appropriate techniques to clean and dry them if possible.