Basement Water Damage Fairfax VA
The source of this water damage was a failed sprinkler system. Because the water originated outside of the property, most homeowners insurance will not cover this type of loss unless you have an additional flood damage policy.
If you have a basement, live in Fairfax VA & don’t have a flood damage policy, I recommend creating an account at floodmetrix.com/registration. With this account you can start collecting points by posting your customer affiliate link in the comments section on any social media @metrixoverthematter and YouTube. Points earned can be exchanged for cash and services such as water damage restoration.
For this basement flood mitigation project, my biggest obstacle was moving enough of the customers property out of their flooded basement to ensure a successful water damage restoration.
Content manipulation is a line item used when a water damage protocol requires moving a customers’ property or “contents.”
There is also a specialty service in the damage restoration industry known as a “pack-out.”
Pack-out is the detailed process of professionally packing, moving, organizing & storing a customers’ property until such time that the water damage property can be restored to its previous condition.
To optimize this project I opted for a pack-out.
And here is where we can begin to explore to beauty of basement water damage restoration in Fairfax VA, because it connects with so many other specialty trades such as plumbing, electrical, hvac, remodeling and more.
The water damage industry, being service based, thrives of networking & referral business.
Our industry is designed for a water damage contractor to make a profit from sub-contractors and referral bonuses. This practice is especially useful for small owner/operator size businesses as it promote high efficiency and profitability.
in In Fairfax VA, never refer a business or a contractor to your customer who you can’t vouch for, bc its your reputation on the line.
Most water damage mitigation companies don’t begin offering pack out service until they also offer fire damage services due to the nature of work. PSI is a respected and reputable business offering fire damage restoration and other specialty restoration services & is a featured water mitigation pack out referral partner for this Fairfax VA water damage mitigation.
The PSI crew really did a great job and made working together on this flooded basement project more fun.
One of the biggest takes always I got from studying this project is the power of making a positive impression on a customer and establishing trust as soon as possible on a water damage project in Fairfax VA.
The service industry is reputation and relationship based. All service-based businesses share this one common thread.
The template for building a successful service-based business/water damage restoration business already exists. There is no need to reinvent the wheel, but we can innovate to serve our interests and serve our customers.
The impression I want to leave my audience with today is that not only am I a professional, but I’m also a pleasure to be around. I think of myself as a blue-collar executive and recognize the value I bring to my customers, partners & to the entire water damage restoration industry as a true polished professional.
“Basement water damage in Fairfax VA is 60% personal 40% business”
Therefore, I always aim to provide the Metrix customer with outstanding service, including an overall excellent customer experience.
After all of the salvageable contents were packed out, we could begin with removing the water damaged/unsalvageable materials.
These materials included the water damaged carpet, pad, tack strips, base boards, drywall and wet insulation.
The next step to mitigate and remediate this flooded basement was to clean and decontaminate the floor and structural frame. This process includes a HEPA extraction, an aggressive cleaning method of the stud wall cavity and floor slab, plus the application of an anti-microbial.
Once all of the demo and cleaning had been completed, the water mitigation/remediation phase of the project of officially completed and structural drying could officially begin.
Drying the flooded basement only took 3 days and no specialty drying equipment was needed.
I had a chance to interview the woman of the house. I explained to her that I believe that there are certain actions every contractor can take to put their customer at ease and build up as much trust in as little time as possible. She told me…
“It happened very quick, once you spoke to our insurance adjustor, she told us this guy knows what he’s doing and he has our go ahead”
I want to thank this customer for Choosing Metrix over the Matter for their flooded basement restoration needs.
If you or someone you know are in Fairfax VA or Northern VA and are in need of water damage mitigation services, be sure to Choose Metrix over the Matter, Because the Power to Change the Matter is in the Metrix.