Major Topics of this Article Include

  • What to do in case of a water damage

  • Water damage mitigation rapid response 

  • Water damage insurance coverage

  • Common water damage plumbing issues

Your Guide to Swift Action and Insurance Coverage


Discovering water damage in your home or office can be a distressing experience. Acting quickly is crucial to minimize the damage and get your property back to its pre-damaged state. In this blog post, we will:

  • Guide you through the steps to take when faced with water damage
  • Highlight the benefits of contacting a water damage mitigation company like Metrix Restoration, as they can help you navigate the insurance process and ensure that plumbing-related expenses are covered

Turn Off the Water:

The first step is to locate the main water shut-off valve and turn off the water supply to your home. This will help prevent further flooding and water damage.

Turn Off Electricity in the Affected Area:

If water has reached electrical outlets or appliances, turn off the electricity at the circuit breaker to eliminate the risk of electrical hazards.

Contact a Water Damage Restoration Specialist:

In cases of extensive water damage, it is always advisable to seek the assistance of a professional water damage restoration company. These specialists have the expertise and equipment to effectively dry out the space, prevent mold growth, and restore your property to its pre-damaged condition.

Mitigation Companies Will Document Any Water Damage:

Before starting the cleanup process, all areas effect by water damage should be documented by your mitigaiton company. Insurance adjustors prefer organized documents so they can make accurate assesments for claims coverage payouts. Examples include:

  • detailed photos
  • videos
  • moisture records

This evidence will be invaluable when filing an insurance claim.

Contact Your Insurance Company:

Immediately report the incident to your homeowner’s insurance company. Provide them with a clear account of what has occurred and inquire about the necessary steps for initiating the claims process. Your water damage mitigation provider should be able to assist with this process.

Water Removal:

All standing water is removed from the affected areas using special extraction equipment. Swift action can help prevent further damage and minimize the risk of mold growth.

Contact a Plumber:

It’s crucial to contact a professional plumber whenever there is a water loss. They will assess and repair the plumbing issue, preventing future incidents. Additionally, the plumbers report is necessary for the mitigaiton insurance claim. Ask your mitigation professional for plumbing referrals.

Move Furniture and Belongings:

To protect your furniture and belongings, relocate them to dry areas away from the water-damaged sections. This proactive step will prevent additional harm and facilitate the drying process.

Demo, Clean and Sanitize:

Once the water is removed and the non-salvagable material is removed, thoroughly clean and sanitize the affected surfaces. This will help prevent mold and mildew growth, ensuring a safe and healthy environment.

Dry the Area:

Promote air circulation by using fans and dehumidifiers to dry out the affected space.  Your water damage company will also handle this step.

Keep Records and Receipts:

Maintain detailed records and receipts of all expenses related to the water damage, including cleaning and repair costs. This documentation will support your insurance claim and ensure accurate reimbursement.

Follow Up with Insurance:

Submit all necessary documents to your insurance company promptly. Stay in contact with them throughout the claims process and clarify any policy-related queries. Advocate for yourself to ensure that you receive the coverage you are entitled to.

Choose Metrix over the Matter Because the Power to Change the Matter is in the Metrix.

Water damage can be a challenging experience, but taking immediate action is key to mitigating its impact. By following the steps outlined above, you can minimize further damage and ensure a smoother insurance claim process.

Remember, for comprehensive assistance and expert guidance, Metrix Restoration is available to help you navigate the challenges of water damage restoration and maximize your insurance coverage.

Common Plumbing Issues That Can Lead to Water Damage

Know the Risks and Take Preventative Measures

Plumbing issues can cause significant water damage to homes, leading to costly repairs and disruptions. It’s crucial to be aware of the most prevalent plumbing problems that can result in water damage. By understanding these issues, homeowners can take proactive measures to prevent water-related incidents and protect their properties.

  • In this blog post, we will explore some of the common plumbing problems that can lead to water damage and provide preventive tips to safeguard your home.

Burst Pipes:

One of the most alarming plumbing issues is a burst pipe. Pipes can burst due to freezing temperatures, corrosion, or high water pressure. When a pipe bursts, it can release a large amount of water in a short period, causing extensive damage to walls, ceilings, and floors. To prevent this, it’s important to insulate exposed pipes in colder climates and address any signs of corrosion or plumbing system malfunctions promptly.

Leaky Pipes:

Small leaks in pipes can often go unnoticed for an extended period, resulting in gradual water damage. These leaks may occur due to aging pipes, pipe joint failures, or damage caused by external factors. Over time, the continuous leakage can lead to mold growth, structural damage, and increased water bills. Regularly inspecting pipes, especially in areas prone to moisture, and promptly fixing any leaks can help prevent long-term damage.

Failed Water Heater:

Water heaters play a vital role in providing hot water for various household needs. However, they can fail and leak, leading to significant water damage, especially if the water heater is located inside the home. Factors such as age, corrosion, or a faulty pressure relief valve can contribute to water heater failures. Regular maintenance, such as flushing the tank and inspecting for any signs of deterioration, can help prevent unexpected leaks and damage.

Washing Machine Hose Failures:

The hoses connected to washing machines are susceptible to wear and tear over time, particularly if they are rubber. Brittle hoses can develop cracks or even burst, resulting in sudden flooding in laundry rooms and adjacent areas. To prevent this, consider replacing rubber hoses with stainless steel braided hoses, which are more durable and less prone to failure. Regularly inspect and replace hoses if necessary.

Clogged Drains:

Clogged drains are a common plumbing issue that can cause water to back up and overflow. Whether it’s a sink, shower, or toilet drain, blockages can occur due to a buildup of debris, grease, or foreign objects. Regularly clean and maintain drains by using drain covers, avoiding the disposal of non-flushable items, and using drain cleaners as needed. Promptly addressing drain clogs can prevent water damage and plumbing system backups.

Sewage Backups:

Sewage backups are not only unpleasant but can also result in severe water damage. Clogs in the main sewer line or issues with municipal sewer systems can cause wastewater to flow back into homes. To prevent sewage backups, avoid flushing non-biodegradable items down the toilet, and consider installing backwater valves or check valves in the main sewer line. Regular inspections and maintenance of your sewer system are essential preventive measures.

Dishwasher Leaks:

Dishwashers can develop leaks over time, often due to a faulty door seal or a clogged drain. Since dishwashers are commonly integrated into cabinetry, a leak can lead to damage in floors, walls, and cabinets. Regularly inspect the dishwasher for any signs of leaks or water accumulation. Replace worn-out seals and clean the drain regularly to prevent potential leaks and water damage.

Overflowing Toilets:

An overflowing toilet can quickly cause flooding in bathrooms and adjacent rooms. Clogs in the toilet or sewer line are often responsible for this issue. Regularly maintain toilets by using appropriate amounts of toilet paper and avoiding the disposal of non-flushable items. Addressing clogs promptly can help prevent toilet overflows and water damage.

Leaky Roof Flashing around Plumbing Vents:

Sometimes, water damage can occur not from the plumbing itself, but from the seal around pipes that exit through the roof. Improperly sealed roof flashing can allow rainwater to enter the walls or ceilings, causing water damage. Regular roof inspections and maintenance, including checking the integrity of flashing around plumbing vents, can help prevent such leaks.

Sump Pump Failure:

For homes with basements, sump pumps are crucial for preventing flooding during heavy rainfall or high water table levels. However, sump pump failures can result in significant basement flooding and potential damage to the foundation. Regularly test and maintain your sump pump, ensuring it is in proper working condition. Consider installing a battery backup system to protect against power outages.

Broken or Leaky Supply Lines:

Supply lines that deliver water to faucets, toilets, and appliances can become damaged or disconnected, leading to leaks or flooding. Regularly inspect these supply lines for signs of wear, such as cracks, bulges, or loose connections. Replace any damaged or aging supply lines promptly to prevent leaks and water damage.

Choose Metrix over the Matter Because the Power to Change the Matter is in the Metrix.

Preventive maintenance and regular inspections of your plumbing system are essential for avoiding common plumbing issues that can result in water damage. By familiarizing yourself with these potential risks and taking proactive measures, you can protect your home from extensive water damage, costly repairs, and disruptions. Remember, if you do encounter water damage, Metrix Restoration is here to help you mitigate the effects and restore your property to its pre-damaged state.

Links to Related Articles and Information

Why your water damage claims adjuster should be IICRC certified

Understanding the Water Damage Mitigation Claims Appeal Process

Pros and Cons of Using an Insurance Preferred Vendor for Water Damage Mitigation

What to do if you are assigned an inexperienced water damage mitigation adjuster

The importance of IICRC certification for adjusters

Understanding Your Homeowner’s Insurance Policy: A Guide to Water Damage Coverage

Responsibility of Water Damage Insurance Companies: Water Damage and Flooding

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