How to confirm insurance coverage details for water damage claims?

Your insurance company may not be able to confirm coverage over the phone.  Standard practice is to provide only the emergency water removal and mitigation services until coverage is confirmed.

This process involves documenting your water damage and your adjustor reviewing submitted documents.  The details of your water damage coverage are typically confirmed within 36-48 hours.

What is a flood/water damage estimate?

If your water or flood damage is not covered by your insurance policy, and you intend to pay out of pocket, it is natural for you to be concerned about pricing.

A “cost range” can be estimated based on observable conditions and can be shared via email. Water & Flood Damage Invoicing is itemized & detailed.  It can take hours to produce the accompanying files for billing a water damage project.

The estimated cost of a water damage restoration project is simply the “predicted price range” for services rendered based on the initial inspection.

Customers not paying with insurance can request an “outline of estimated services and costs” to accompany their signed Service Agreement.  Water damage companies are expected to document each phase of the restoration process with photos and video.  Invoicing is generated once a water removal project is complete.  See definition.

When do I see a bill for water damage restoration?

Keep in mind that water damage restoration requires fast action.  With that said, most water damage claims are paid with insurance.  The process for billing your insurance company for emergency water damage restoration is unlike other services in that it DOES NOT REQUIERE an estimate.  Therefore, invoicing is not generated until the flood/water damage restoration is complete.

Does Metrix Restoration work with other local companies?

Yes, the water damage restoration industry is built on networking.  We our currently working on a list of recommended companies servicing Northern VA & Southern MD who provide related services, insurance coverage rankings & more.  Visit our Customer Resource page for more info.

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