Is a down payment required for water damage cleanup?

Flood Metrix accepts your insurance deductible as down payment for your water damage restoration cleanup along with a completed service agreement.  Insurance typical pays the remaining balance within 30-45 of the invoice submittal.

Flood Metrix understands that water damage restoration is an emergency service.  Average insurance deductibles range from $1000-$2500.  Visit our Customer Rewards Page to learn how you can earn $0 out of pocket costs on water damage restoration.

How to confirm insurance coverage details for water damage claims?

Your insurance company may not be able to confirm coverage over the phone.  Standard practice is to provide only the emergency water removal and mitigation services until coverage is confirmed.

This process involves documenting your water damage and your adjustor reviewing submitted documents.  The details of your water damage coverage are typically confirmed within 36-48 hours.

What is a flood/water damage estimate?

If your water or flood damage is not covered by your insurance policy, and you intend to pay out of pocket, it is natural for you to be concerned about pricing.

A “cost range” can be estimated based on observable conditions and can be shared via email. Water & Flood Damage Invoicing is itemized & detailed.  It can take hours to produce the accompanying files for billing a water damage project.

The estimated cost of a water damage restoration project is simply the “predicted price range” for services rendered based on the initial inspection.

Customers not paying with insurance can request an “outline of estimated services and costs” to accompany their signed Service Agreement.  Water damage companies are expected to document each phase of the restoration process with photos and video.  Invoicing is generated once a water removal project is complete.  See definition.

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