Water Damage Restoration Common Hazards 2023

Water Damage Restoration Common Hazards 2023

Water Damage Restoration Hazard And Risk Assessments

The first line of defense in helping to prevent injury, unnecessary damage, and health risks inherent to a water damage mitigation project is safety/hazards awareness.  A hazardous inspection checks for any work site situation that potentially poses danger to life or property. Water damage restoration professionals must then perform a risk assessment on all potential hazards found on the mitigation work site.  The assessment evaluates the risk or likelihood a particular hazard will cause harm.  Due to the unsafe nature of most water damaged dwellings, hazard inspections and risk assessments are essential for protecting workers.

The initial hazard inspection of a water damage restoration project involves three important aspects.  The first step is to identify hazards that could give reason not to enter the building, such as wet electrical panels and collapsing ceilings.  The second step is to identify the presence of regulated building materials such as asbestos, lead, or PCB’s (polychlorinated biphenyls).  Government-regulated substances required testing or inspection services from specialized third-party experts to assess health and safety issues. Finally, competent water damage mitigation contractor conducts a risk assessment and implements the necessary hazard controls for any identified hazards.

Water Removal Mitigation Hazard Controls

Hazard controls are implemented to protect against injury or other safety incidents.  Within the water damage mitigation industry, controls are organized into a hierarchy.  Those controls considered to be more effective at protecting workers and occupants are categorized higher on the list.  For example, the most effective control measures either eliminate the hazard or substitute a safer situation for mitigation to proceed.  Where water damage restoration hazards cannot be eliminated or replaced, industry mitigation safety plans implement controls lower in the hierarchy:

  • Engineering Controls- These are water damage restoration safety controls which are designed to deal with hazards before mitigation professionals encounter the hazard. These controls isolate workers from an identified danger.

  • Administrative Controls- These water damage mitigation controls are lower in the hierarchy and occur between the source of the hazard and mitigation professional. They include “safer work practices”.

  • Personal Protective Equipment- Water damage restoration Personal protective equipment (PPE) consists of controls placed on the mitigation professional. PPE is the lowest form of hazard control because protective equipment devices do nothing to eliminate the hazard directly.

 

 

 

 

 

 

Water Damage Restoration PPE

Water damage restoration professionals cannot always eliminate every health and safety concern on a water damage project, so PPE is a necessary part of the safety program. Selecting a proper level of protection is important when considering PPE for a water damage mitigation project.  One step of the initial risk assessment is to closely evaluate the potential risks and determine which type of PPE is most appropriate. To help protect water damage mitigation technicians from the many hazards associated with contaminated water losses, restorers need to have ready access to several safety items.  These items protect from all potential exposures to the body and include:

  • Chemical-Resistant Gloves

  • Goggles

  • Respirator

  • Hard Hat

  • Rubber Boots

  • Protective Suit

Masters Of Mitigation

Water Damage Restoration Safety “Immunizations”

The great majority of water damage restoration projects involve direct contact with a range of infectious organisms.  As a minimum medical requirement, mitigation professionals performing water damage restoration services need medical consultation with a Primary Health Care Physician for appropriate immunizations.  Immunizations required may vary depending on the scope of work, previous immunization history, previous exposure and current availability of treatments.

mold remediation

Water Removal Safety Standards And Organizations

Water damage restoration professionals must be familiar with all applicable safety standards and laws which affect their business.  This list below includes some of relevant organizations and standards water damage mitigation professionals need to be familiar with.

1 OSHA (Occupational Safety and Health Administration

a. 29 CFR 1910

b. 29 CFR 1926

2 ANSI (American National Standards Institute)

a. ANSI Z117.1-1989

3 EPA (Environmental Protection Agency)

a. FIFRA- Federal Insecticide, Fungicide and Rodenticide Act

4 IICRC (Institute of Inspection, Cleaning, and Restoration Certification

a. S500- Standard and Reference Guide for Professional Water Damage Restoration

b. S520- Standard and Reference Guide for Professional Mold Remediation

This list should be evaluated for its application through varying state, provincial and other government laws and regulations.  It is also necessary to check with each of these sources frequently in order to stay current with changes to standards, codes and regulations.

 

 

 

 

 

 

 

 

Water Damage Restoration Federal Regulations

Two codes are particularly relative to the work done by water damage restoration contractors. These documents can be assessed online. In order to ensure compliance water damage mitigation contractors must thoroughly read and understand these two CFR’s:

29 CFR 1910- General Industry Standards

29 CFR 1926- Construction Industry Standards

  • Increasing air flow across wet surfaces.

  • Controlling temperature of air and surfaces.

  • Using outside air when possible.

  • Creating a drying chamber.

  • Decreasing humidity in the affected area.

Items covered significant to water damage mitigation include:

  • OSHA General Duty Clause

  • Emergency Action and Fire Prevention Plans

  • Personal Protective Equipment

  • Respiratory Protection Plans

  • Asbestos and Lead

  • Heat Conditions

  • Confined Spaces

  • Hazard Plans

  • Fall Protection

  • Noise Exposure Limits

Insurance Accepted, financing Available

Water Damage Restoration And Documentation

Several areas of health and safety require documentation during a water mitigation project.  For example, employers who assign mitigation technicians to use respiratory protection are required to have a written respiratory protection plan.  Likewise, whenever hazardous chemicals are present on a water mitigation work site, employers must document their company’s HAZCOM program.

Water Removal And Bloodborne Pathogens

Workers in many different occupations are at risk of exposure to bloodborne pathogens.  First aid team members, housekeeping personnel in some settings, water damage restoration contractors and nurses are examples of workers who are at risk of exposure.  In 1991, OSHA issued the Bloodborne Pathogens Standard to protect workers from this risk.

Bloodborne pathogens are microorganisms present in the blood which can cause disease in humans.  Water damage mitigation contractors could possibly come into contact with bloodborne pathogens during day-to-day mitigation activities, primarily through the remediation of sewer backups.

Water damage restoration professionals need to understand the seriousness of these pathogens, know what PPE to dawn, and what procedures and standards must be followed.  When documented, this information becomes the employer’s bloodborne pathogens plan for their business.  Just as important as developing the plan is implementing the plan, which includes training for workers on the protocols and procedures to be used.

 If you or anybody you know needs water damage restoration, Choose Metrix over the matter, because the Power to Change the Matter is in the Metrix.

Intro To Water Damage Restoration

Intro To Water Damage Restoration

Intro To Water Damage Restoration

Water intrusions, flood and excess moisture each have the power to cause minor damage or wreak havoc on an indoor environment such as your home or office. As the planet is over 70% water and composed of microbial elements, the conditions needed to trigger and support mold growth are always present.  All that that is needed to destroy this delicate balance is the introduction of excess moisture.  Whenever moisture content and humidity levels become abnormally high, microorganisms such as mold will naturally begin to multiply exponentially.  This rapid increase of mold growth can lead to structural deterioration, odors and has the real potential to create serious health issues for building occupants.  

When a water damage occurs, the single most critical factor of estimating the potential damage is the amount of time the structure has been wet and how long the structure remains abnormally wet.  This fundamental principle is the reason why the most critical course of action of a water damage restoration professional is to respond quickly and begin the water removal process as soon as possible.  All other actions taken during a water mitigation project pivot around this very important principle.

Water Damage Mitigation and Restorative Drying

The restorative the drying process consists of 4 basic tenants:

  • Assessment

  • Documentation

  • Water Removal

  • Controlled Drying

Each water damage project consists of “standards” and “variables” which make the mitigation project unique.  Though the standards are numbered and remain constant, the variables of water damage remain without number. Due to the fluctuating nature of water damage mitigation, the professional must, like water, remain flexible in their approach. 

Water damage restoration professional must rely on the science of phychrometrics and the atmospheric reading of their tools throughout the drying process.  Anyone engaging in the business of water damage mitigation should follow the standards of care established by the restoration industry known as the IICRC S500 standard and reference guide for professional water damage restoration.  Our goal as mitigation/restoration professionals is to reverse the damage caused to an indoor structure by water intrusion into an environment of equal or greater condition and cleanliness than before the water damage occurred.  Additionally, the ethics of water damage dictates that we provide such rescue in the most economical and efficient means possible.

Water Damage Assessment

A water damage restoration professional begins this process by identifying all affected areas and materials.  Water must be tracked from its source and followed in every direction to establish an accurate parameter of the flood damage.  What results from this documentation is known as a moisture map.  Additional information included with the moisture map includes material types affected and their location relative to the map.  Materials noted will include items such as: type of flooring, baseboards, walls, furniture and even structures such as a fireplace or HVAC unit. 

Affected materials are evaluated against three criteria to determine if they should be restored or replaced. The three criteria are:

  • degree of contamination

  • replacement cost

  • restoration costs 

Identifying which “contents and materials” are salvageable and which should be replaced, is at the root of all structural drying strategy.  When dealing with high value structure materials such as cabinets and wood floors, the attempt to salvage and restore is always made before these items are removed.  This is a technical process and is primarily done to document that an attempt was made so that adjustor is able to justify the “payout” related to your water damage claim.  Contents of high sentimental value such as wedding dresses, collectibles, career memorabilia and should also never be discarded without the homeowners’ permission.

Water Damage Demolition And Dry Out

Water Damaged materials which have been determined to be “unsalvageable” according to IICRC S500 standards and are of relatively low value should be removed or manipulated to the to facilitate drying restoration.  The method of restoration used to remove water damaged materials is known as “disruptive drying” and may include the removal of finish materials such as drywall, baseboards, carpet, pad, and other cellulose based materials.

All materials that have been determined to be “restorable” are relocated on or off-site for treatment.  The amount of moisture absorbed by a material is measured and documented as the moisture content level of a mitigation report.  Moisture content levels are crucial to the drying process for two reasons:

  1. This information influences the amount of equipment used.

  2. Provides observable measurements used to determine if the drying process is working. 

The drying process of a water damage mitigation project is monitored with equipment and or regular on-site visits.  A water damage restoration professional can compare moisture readings from the previous day to measure progress.  If materials are found to have made sufficient progress in the initial 24 hours then drying continues, and no major changes are made to the strategy.  If materials are not drying, then it becomes clear that the current approach is not working.  In this case, the water damage restoration professional must the change his or her approach and may employ additional measures to balance the concern of mold growth and contamination. 

Benefits to Creating An Account With Metrix 

1. Creating an account is like purchasing a valuable home maintenance policy for your property with a Follow on social media.  Grow the value of your account by liking, commenting and sharing.

2. Zero Dollar Insurance Deductible

3. Save up to 30% on annual maintenance services

4. Cash Referral Rewards

5. Protect your home from damages insurance may not cover

Water Damage Drying Cycle

The cycle of evaluation and reevaluation must continue throughout the restoration process the.  Also, it is critical that the drying process to allowed to continue without interruption.  If the drying process is not working the water damage professional must modify the drying environment by adding or subtracting equipment or possibly removing wet non salvageable materials.  Water mitigation professional should strive to provide the most economical and effective methods for mitigating water damage and project cost.

Throughout the water mitigation drying process, a professional must constantly ask “is this drying properly”?  This means to restorer must also know their “dry goal”.  A dry goal is determined by measuring non affected materials to get an environmental standard.  Armed with this knowledge a water damage mitigation professional knows how to calculate to create the necessary changes to realize a “dry” indoor environment.

Water Mitigation Dry Standard

The water damage mitigation drying standard was designed to ensure that each water damage restoration project can be done properly, according to scientific method.  It is important that all water damage restoration industry processes and procedures are carefully followed. Our tactically approaches should also be specific and flexible just like the water damage itself.  Being able to employ both tactic and strategy ensures not only the successful completion of a mitigation, but also translates to significant time, stress and financial savings.

If you or anyone you know needs water damage mitigation, restoration or mold remediation services, “Choose Metrix over the Matter, because the Power to Change the matter is in the Metrix”.

How Homeowners Benefit From Water Damage 2023

How Homeowners Benefit From Water Damage 2023

File Water Damage Claims Without Fear

Responsible homeowners have the most to gain from the experience of a water damage emergency in their home or office due to homeowners’ insurance.  This coverage is key; however, most homeowners are unclear about the inclusions and exclusions of their policy.  Additionally, most policy holders don’t know how to use their insurance nor do they know what to expect from filing a claim.  Everyone knows that coverage is a necessity, but no one ever wants to imagine having to actually use their policy.  Its understandable how nobody wants to imagine their house flooding or a pipe busting to cause major water damage.  Most homeowners purchase insurance simply because it’s a requirement from the bank and so that we have the financial backing we need to get us back on our feet in case of a flood or water damage emergency.

You would think that having coverage would be enough to keep people at ease, but from my experience, it’s really not.  According to Metrix research, we discovered that although a person may have homeowners’ insurance, most are people are scared of using their insurance for fear that their premiums might increase, that they may get dropped, or that insurance may not cover the damages.  This fear holds many people back from actually claiming the benefit they pay into month after month.

Two Sides To Water Damage

There are two sides to every coin, heads and a tails.  In this example, let’s say they say that tales represents the unknown and inherent stress of a water damage and that heads represents the satisfaction of responsibly mitigating a water damage claim and all that is inherent to that.  One coin but it’s got two sides.  Most people will discover a basement flood or water damage and will enter the dark side of this this coin, the tail side.  This is the phase of panic, stress, fear and uncertainty.  Most people don’t know who to call in cases of a flood or an emergency water damage and because they don’t have a relationship with a contractor that specializes in this unique type of endeavor, they scramble in a panic to find help.  Most people will contact their insurance company to report damage and expect the insurance company to take care of everything.  Unfortunately, this not the way that it works, and the homeowner soon discovers the weight of their responsibility to take care of their own property. 

Once you file a claim with your insurance company, you’ve given them notice of damage and they can often refer you to one of their program vendors.  Insurance companies love to use their own “program vendors” because these contractors agree to provide the insurance network/TPA at least a 25% discount, but this discount can be up to and in excess of 50%.  An insurance company is a business and they want to save money however possible and practical.

Choose Flood Metrix Over The Matter

Because

The Power To Change The Matter

Is In The Metrix

Water Damage Pricing Is Standardized By Xactimate

Xactimate is a program we use in the water damage and damage restoration industry to standardize pricing based on zip code.  The IICRC and Insurance Industry use Xactimate as a “fair pricing standard” for all flood, water and damage restoration projects.  Most water damage project are paid by insurance and contractors who provide water damage restoration services are getting through insurance whether they or program vendors or not.  Your insurance company will even tell you that you can hire any qualified contractor you see fit.  As long as a project is properly documented and the insurance company is obligated to pay the Xactimate value of a line item, but not more. 

Homeowners must understand how to use their insurance coverage so that they can receive the full benefits thereof.  Often homeowners fear that if they use their insurance policy  it will cause their insurance premiums to raise or cause their insurance company to  drop them. This thinking is rooted in fear and uncertainty and couldn’t be further from the truth.  The moment you file a flood or water damage claim with your insurance company, they are required by law to set aside funds to satisfy your claim.  They are also required by law to pay out at least the Xactimate value of a line item.

IICRC And Water Damage Claims

Stop here and let the above paragraph sink in.  It is important for a water damage contractor to understand insurance billing because Xactimate is the “pricing standard” that the IICRC and Insurance Industry uses to standardize pricing for emergency restoration services such as water damage, flood, fire, storm damage, mold remediation and the like.  Pricing for these services standardized by the Xactimate software to keep pricing fair and to prevent price gauging. 

Insurance companies want water damage mitigation contractors to use Xactimate but does not always want to pay the Xactimate value of a flood or water damage project.  However, this is simply the process of submitting a bill and working with the insurance company.  They are obligated to satisfy any legitimate invoice submitted related to your claim as long as every line item billed has been documented.  Adjustors are accustomed to working with program vendors to and good independent contractors to negotiate better pricing.  Its not that they won’t pay, its simply that they want to get a deal also.

Non-Program Water Damage Contractors

It is unreasonable to expect a vendor who does not constantly receive program work from an insurance company to offer the same price discount as if they were.  It’s a lot easier for a water damage contractor to give an insurance company a discount on services, when the insurance company is sending them 1 or 2 jobs a month.  Discounts on services are for the people who own homes not for businesses such as insurance companies.

A major part of our duty in the water damage restoration industry is to simply educate the general public on the subject.  We find that by providing educational resources to our customers it helps to eliminate and alleviate a lot of the stress inherent to water damage restoration.  Again, most people start on the “dark side” of the coin when they discover a flooded basement, that their water heater or water pipe has busted.  However, after a person chooses Flood Metrix over the matter, we take immediate action to carry that customer away from their current state of confusion and panic.  We begin moving them from stress to satisfaction which is ultimately what our mission is all about.

 A major key to accomplishing our mission educating the customer about the water damage restoration process, what they should expect and demand from their insurance provider.  When a person starts to understand their insurance coverage, they can also they start to see the light.  They realize that although their basement flooded or there was water damage in some part of the home, they also have insurance.  Having the proper coverage means that all damages will be addressed, resulting in equal or greater final results, and that is worthy of celebration.

Choose Flood Metrix For Water Damage Restoration

When a person chooses Metrics over the Matter for water damage restoration, it turns out becoming one of the best experiences they will ever have with a contractor.  The satisfactions of their mitigation experience is greater than their initial jolt of stress and shock.  We get onsite there and begin the water damage restoration process. We do the water removal, mold remediation and dry out everything that’s wet.  Then we set our customers up for reconstruction and get them connected with the right remodelers.  The happiness and contentment which is a result of working with true professionals in the industry floods out and overshadows any stress or discontentment that the customer may have initially experienced. This is the Metrix Mission, to move our customers from stress to satisfaction, and to help them both know and understand their rights and responsibilities as a policy holder.

Sometimes customer feel anxiety dealing with a “direct to consumer” water damage restoration provider because they believe they will get stuck with a bill if insurance doesn’t pay.  Again, this is why a customer needs to understand how pricing and billing works in the water damage restoration industry.  No contractor wants to get a reputation of being unable to settle invoices with an insurance company, because many field adjustors work the same geographical area.  All we want is to get paid for our work after we have mitigated the water damage problem with complications and doing a bad job/not doing it properly is causes complications. 

Best Customer Service In Water Damage Restoration

Some customers are just used to dealing with businesses and contractors who only care about money, they really don’t have the customer’s best interest at heart and who really don’t care to understand what it is that this person is going through.  It’s all about their bottom line and from the Metrix perspective, this is short sighted, and is not a good way to do business.  At Metrix next restoration we seek to empower our customers.  We seek to provide them with the details of their situation and to give them as much insight about their project as possible.  We do not want our customers to be blindsided with details that should have been brought to their attention from day one. 

When a customer really begins to understand their responsibility as a policy holder, the fear of dealing with their insurance company also begins to dissipate.  Having a water damage with insurance and not filling a claim is like winning the lottery and not claiming your prize. Sometimes there are mitigating circumstances around water damage restoration projects that insurance companies don’t always like to pay for, but they will pay for them if the policy holder is aware of their rights and how to negotiation their benefit.

Commonly customers are just too tired and overwhelmed to make their insurance company do what they are supposed to do.  Or they don’t want to get into it with their insurance company because they don’t know what they are required to do by law.  Many times, homeowners might see an invoice $15,000 or $20,000 or $40,000 or more for water damage mitigation and to the homeowner that seems like a lot of money.  

However, they are thinking in terms of their own income, not in terms of the assets which are held by the insurance company.  Insurance carriers have millions and of dollars set aside to handle water damage claims.  When you’re working with that kind of a budget, a $20,000 or $50,000 invoice truly only a drop in the bucket in comparison to what these insurance networks actually have on hand and are actually generating.

Water Damage Industry Standards

Sometimes people fear that their one claim is going to bankrupt the insurance company or that their $30,000 claim is going to make the insurance company all of a sudden not want to do business with them anymore.  However, homeowners should realize that paying claims is the nature of the insurance industry.  This is why policies are written in different ways to include and exclude certain aspects of damages.  Where the confusion comes in with homeowner is that they really don’t know what is included in their policy and they really don’t know what is excluded in their policy.

For the record, there are generals standard which are included in most policies.  These general coverage standards are based on the IICRC S500 water damage and S520 mold remediation standards.  Such general coverage includes specifics line such as water removal and extraction, structural drying, pack outs and content manipulation, demo and reconstruction.  Likewise, the general exclusions are based on sudden and accidental damage.  If damage is due to lack of maintenance of behalf of the homeowner, insurance companies are not likely to get involved.

Overcoming The Panic Of Water Damage

This is what this is what scares a lot of homeowners, they don’t know if the water damage will be considered sudden or accidental and so it paralyzes them.  This fear rapids turns a $1000 water damage deductible into a $12,000 personal bill.  This article was written to educate and encourage insurance policy holders to use your insurance.  The reason we buy insurance is to use it when its needed.  If an insurance company gives you a difficult time after when you have only done what a responsible homeowner should do, you should drop them and find a new carrier.    You would need to file multiple claims in a short period of time in order for your insurance company to be able to justify dropping you.  Again, there are laws preventing the insurance carriers from dropping the homeowners just because they use their coverage.

 Homeowners must get over this fear because every month you are paying into this insurance and it’s generating money for the insurance company.  The insurance company is making money off of those monthly payments and trust me, they’re making a lot more money than what they pay out of any claim, that’s just the way the system works.  We have to remind ourselves of this so that we can act in surety and confidence when we approach the insurance company.  

One thing for certain and two things for sure, the insurance company will try to shortchange your claim but there are methods for handling your insurance carrier such as going through the appeals process, hiring a public adjustor, or suing the insurance company for not paying the bill. Many times an insurance company will shortchange a claim on purpose just because they can, it’s almost standard operating procedure.  Insurance companies operate for their own best interest and will use your ignorance to their benefit. 

This is what this article is written, to help empower the homeowner.  We want to help you get everything you are entitled to, every single time, and we’re going to help direct you to get the satisfaction you deserve.

Flood Metrix Over The Matter

The Metrix customer is a mind over matter type of individual.  The metrics customer wants to look at the bright side, wants to focus on the benefit, wants to focus on the solution and not the problem.  We want to remind our customers that although your home be in a wreck today, when we get finished it will be in an even better position than it was before.  That is the reminder we want to put into the consciousness of our customers so that they are not afraid and know how to proceed even in the chaos and the stress of a flood or water damage. 

If your or someone you know needs help with a water damage problem, choose Metrix over the Matter, because the Power to Change the Matter is in the Metrix.

Basement Water Damage Fairfax VA

Basement Water Damage Fairfax VA

Basement Water Damage Fairfax VA 

The source of this water damage was a failed sprinkler system. Because the water originated outside of the property, most homeowners insurance will not cover this type of loss unless you have an additional flood damage policy.

If you have a basement, live in Fairfax VA & don’t have a flood damage policy, I recommend creating an account at floodmetrix.com/registration.  With this account you can start collecting points by posting your customer affiliate link in the comments section on any social media @metrixoverthematter and YouTube.  Points earned can be exchanged for cash and services such as water damage restoration.

For this basement flood mitigation project, my biggest obstacle was moving enough of the customers property out of their flooded basement to ensure a successful water damage restoration.

Content manipulation is a line item used when a water damage protocol requires moving a customers’ property or “contents.”

There is also a specialty service in the damage restoration industry known as a “pack-out.”

Pack-out is the detailed process of professionally packing, moving, organizing & storing a customers’ property until such time that the water damage property can be restored to its previous condition.

To optimize this project I opted for a pack-out.

And here is where we can begin to explore to beauty of basement water damage restoration in Fairfax VA, because it connects with so many other specialty trades such as plumbing, electrical, hvac, remodeling and more.

The water damage industry, being service based, thrives of networking & referral business.

Our industry is designed for a water damage contractor to make a profit from sub-contractors and referral bonuses.  This practice is especially useful for small owner/operator size businesses as it promote high efficiency and profitability.

 in In Fairfax VA, never refer a business or a contractor to your customer who you can’t vouch for, bc its your reputation on the line.

Most water damage mitigation companies don’t begin offering pack out service until they also offer fire damage services due to the nature of work.  PSI is a respected and reputable business offering fire damage restoration and other specialty restoration services & is a featured water mitigation pack out referral partner for this Fairfax VA water damage mitigation.

The PSI crew really did a great job and made working together on this flooded basement project more fun.

One of the biggest takes always I got from studying this project is the power of making a positive impression on a customer and establishing trust as soon as possible on a water damage project in Fairfax VA.

The service industry is reputation and relationship based.  All service-based businesses share this one common thread.

The template for building a successful service-based business/water damage restoration business already exists. There is no need to reinvent the wheel, but we can innovate to serve our interests and serve our customers.

The impression I want to leave my audience with today is that not only am I a professional, but I’m also a pleasure to be around. I think of myself as a blue-collar executive and recognize the value I bring to my customers, partners & to the entire water damage restoration industry as a true polished professional.

“Basement water damage in Fairfax VA is 60% personal 40% business”

Therefore, I always aim to provide the Metrix customer with outstanding service, including an overall excellent customer experience.

After all of the salvageable contents were packed out, we could begin with removing the water damaged/unsalvageable materials.

These materials included the water damaged carpet, pad, tack strips, base boards, drywall and wet insulation.

The next step to mitigate and remediate this flooded basement was to clean and decontaminate the floor and structural frame.  This process includes a HEPA extraction, an aggressive cleaning method of the stud wall cavity and floor slab, plus the application of an anti-microbial.

Once all of the demo and cleaning had been completed, the water mitigation/remediation phase of the project of officially completed and structural drying could officially begin.

Drying the flooded basement only took 3 days and no specialty drying equipment was needed.

I had a chance to interview the woman of the house.  I explained to her that I believe that there are certain actions every contractor can take to put their customer at ease and build up as much trust in as little time as possible. She told me…

“It happened very quick, once you spoke to our insurance adjustor, she told us this guy knows what he’s doing and he has our go ahead”

I want to thank this customer for Choosing Metrix over the Matter for their flooded basement restoration needs.

If you or someone you know are in Fairfax VA or Northern VA and are in need of water damage mitigation services, be sure to Choose Metrix over the Matter, Because the Power to Change the Matter is in the Metrix.

Five Keys To Understanding The Water Mitigation Process

Five Keys To Understanding The Water Mitigation Process

 Here are the top 5 things you need to know as a property owner, to better understand the flood and water damage restoration process.

Timing is crucial to preventing secondary damages such as warped walls and doors, damage to furniture, and mold growth even in places the flood did not touch.

Therefore, a Flood Metrix service professional will respond with urgency to prevent further damages. Customers expect to get an estimate before hiring a contractor and, in most cases, this is advisable; however, there are some cases where comparing estimates is not practical. Most property owners’ insurance covers emergency services such as flood damage restoration and emergency water removal; therefore, the emergency service billing process is a little different from the non-emergency service billing.

Most reputable insurance providers do not require a written estimate before approving emergency water mitigation services to begin.

However, they will require confirmation of the water damage source, i.e., sump pump failure, busted pipe, or appliance leak for example.

Often property owners will call Flood Metrix to request an estimate for flood damage or emergency water removal services. There are two major reasons a property owner calls to request an estimate for flood damage or emergency water removal service. First is because they do not know if their insurance is going to cover the cost of repairs. Second, because they need to find out if the cost of repair is worth using insurance coverage, which in most cases it is. Customers who choose Metrix over the Matter in an emergency and are self-pay customers receive special residential self-pay pricing.

Customer Referral Program

Documentation for an emergency water removal services is critical, especially when insurance is paying the bill. 

Do not be surprised if your water damage inspector takes pictures before they even enter your property. The inspector is required to follow industry guidelines for submitting project details for insurance claims. For example, we need to document relevant environmental conditions outside, note any damages, and of course collect a picture of the damaged property.

In addition to the photos taken outside, the inspector will also take pictures from the moment they enter the property, all the way through to the affected area. This is for both liability purposes and to create a proper damage scope. For example, what pictures may need to be taken down off walls so to prevent damage while a crew is bringing in equipment, what type of floor protection is required, and how many items may need to be moved. At Flood Metrix we use doc-u-sketch cameras to not only take photos but also to create a 3D virtual tour of the flood damage. Providing this quality of service allows us to share claim details with any adjuster, in real time, at the touch of a button.

In most cases we will collect a deductible up front with the average deductible being $500 or $1,000; sometimes the deductible can be up to $2,500. 

However, this does not have to be a problem because Flood Metrix can defer your deductible to be applied towards the Reconstruction portion of your water damage project. This benefit creates little to no out-of-pocket expense for a customer. This is just another reason to choose Metrix over the Matter because the Power to Change the Matter is in the Metrix.

Most flood & water damage projects have 2 and sometimes 3 phases; each phase has different stages.

Phase 1 is the Water mitigation phase, which includes the cleanup and structural drying process. Phase 2 is Reconstruction & phase 3 would include Content Restoration. Each phase is paid as a separate invoice by an insurance provider, even if the same contractor handles 3 phases. 

Insurance Accepted.  Financing Available.

Choose Metrix over the Matter, Because the Power to Change the Mater is in the Metrix.

Call Now Button