Water Damage Repairs and Plumbing 2023

Water Damage Repairs and Plumbing 2023

May 2, 2023 | water damage restoration

Metrix Provides Water Damage Repairs

The best water damage restoration companies provide complete water mitigation services including repairs and plumbing. Metrix Restoration is always working to develop our organization to better serve our customers. The quality of our organization has evolved as water mitigation contractors. Flood Metrix now provides not only water removal and mold remediation services, but we also provide water damage repairs and plumbing.

Most customers prefer the convenience of hiring a water mitigation contractor who can also complete repairs. The simplicity of making only one phone call for water removal and repairs reduces the need to involve multiple contractors, which can lengthy water mitigation repair delays. Water mitigation often involves the removal of drywall and flooring; most customers can bear finding a flooring contractor, but many homeowners are annoyed by the idea of waiting to repair the holes in their walls.

Water Damage Drywall Repairs

Drywall installation is one of the first water damage repair services we started to offer. This includes replacing and repairing wet or damaged baseboards, doors, and door trim, but not to exclude other finished materials such as crown molding. Finish materials are easily affected by water damage and are often unsalvable and need to be replaced. Of course, completing a drywall repairs project includes removing and reinstalling any wet insulation and painting the walls.

Water Damage Cleanup

Water Mitigation Floor Repairs

Homeowners who have water damage and need repairs often can “look on the Brightside of their situation” and turn the misfortune of water damage into a positive by getting around to some repairs they had been putting off. Water damage will inspire a homeowner to make improvements that they’ve been putting off such as flooring upgrades. Homeowners will proceed with plans to remodel kitchen and bathrooms, living rooms and family rooms alike, because the timing is now perfect. A major part of the water mitigation repair process is new floor installation. This is why Metrix Restoration provides floor installation for water damage projects. By adding floor installation, we can provide more of our customers’ needs and to get them back to whole after the experience of a water damage.

Water Damage Repairs and Plumbing

Our mission is to move a customer from stress to satisfaction and we want to add value in as many ways as possible. Water damage and Plumbing go hand in hand, which is why we have teamed up with Perfected HVAC and Plumbing to add plumbing services to our catalog. We can now work to prevent water damage by catching the leak early and prevent leaks with proper plumbing. Sometimes it’s too late and the damage is done, and in those situations, Metrix has you covered. There’s often no sign to indicate when a pipe is going to bust or when an appliance will fail, but when it happens Metrix is your number 1 choice to get you up and back to normal again.

Insurance Accepted, financing Available

Water Damage Repairs Project Co-Ordination

Providing more water damage restoration services under one company allows us to better coordinate mitigation repair projects and reduces time wasted. The added convenience of mitigation, plumbing and repairs from the same company also reduces the inconvenience experienced by a customer after water mitigation. Metrix Restoration didn’t always provide water mitigation repair services, we started by simply focusing on water mitigation. Being able to demo, decontaminate, and dry out is still our bread-and-butter business.

It was out of the need and desire to serve our customers more completely that we expanded into mitigation repairs. So many customers wanted us to at least put the drywall back in place once the home was dry. However, we didn’t want to begin offering services without being able to ensure a masterful level of service to minimize the risk to our reputation as water damage mitigation and plumbing professionals. Doing a great job on the water mitigation repairs is equally important to the water damage restoration project.

Water Damage Repairs Quality Assurance

We had to take our time to develop and get our standard operating procedures established so that we could do just as good a job in installing the drywall as we do the water removal services. This also applies to putting down flooring, installing a bathroom vanity or installing a new sump pump or water heater. We need to be able to provide these services to our customers without error. Metrix is now in position to bring that high level of quality service and masterful execution to our customers in need of water mitigation repairs.

Metrix Offers Water Damage, Plumbing and Mold Remediation

Regardless of the previous water damage, the fact that there is a new leak with a new plumbing issue means that this homeowner is entitled to coverage with their homeowners’ policy. The homeowner’s insurance would be responsible for covering the water damage and mold remediation repairs but would not cover the mold remediation line items associated with the project. The reason being is that obviously there was pre-existing water damage which were never addressed; therefore, homeowners’ insurance is not responsible. However, homeowners’ insurance would be responsible for all damages associated with the new water damage including structural drying, retiling the bathroom tub and drywall repairs associated with the water damage. No portion of the plumbing would be able to be billed back to water damage claim.

Water Damage Repairs and Customer Satisfaction

The advantage of offering water damage mitigation repairs is that most water damage restoration companies don’t provide repairs. Less than 60% of water damage contractors in Northern Virginia provide repairs, leaving 60% or more water mitigation customers left to find another contractor for water damage repairs. The Metrix customer experience is superior to others with the added benefit of being able to take care of the mitigation repairs with one contractor. Our unique ability also allows us to establish better customer relations. This is important because at Metrix, residential water damage is 60% personal and 40% business.

The relationships we develop by offering water mitigation repairs allows us to optimize our reputation in the community. Offering repairs allows us to market services people need more commonly. By offering plumbing services we are able to fulfill our customers’ needs from the time that the first water loss occurs, to stopping the leak, water removal, and water damage repairs. If you or somebody you know needs water damage repairs choose Metrix over the Matter, because the Power to Change the Matter is in the Metrix.

Mold Remediation: Bathroom Mold Removal and Plumbing 2023

Mold Remediation: Bathroom Mold Removal and Plumbing 2023

May 1, 2023 | mold remediation

Mold Remediation: Bathroom Plumbing and Mold

A customer called me out because they discovered some mold in the ceiling corner of their kitchen pantry. As I spoke with the customer and listened to the details he was able to provide, I thought to myself there’s a real chance that this may be covered under the homeowner’s insurance policy. Plumbing leaks causing water damage and mold can be covered by insurance. We were able to schedule an onsite mold inspection for the very same day.

Black Mold Discovered

As an IICRC certified mold and water damage restoration professional I understood stachybotrys aka “black mold” cannot grow without a constant source of water. Stachybotrys is not like aspergillus or penicillium mold, which are able to grow with only elevated humidity. Black mold, however, cannot survive on humidity alone and needs to have a constant source of water to begin its sporulation process.

Water Damage Cleanup

Plumbing Leaks and Mold

Equipped with this knowledge my investigation expanded upstairs into the bathroom to better interpret the source of this water damage. Directly above the kitchen pantry was the master bathroom. There was a large jacuzzi tub, along with a toilet and bidet installed on the far side of the bathroom. The customer reported not using the tub, so we initially estimated that the water damage was caused by failed plumbing associated with the toilet. According to PHP Plumbing, most homeowners do not use there jacuzzi tub on a regular basis, so the customer not using the tub did not seem unusual. I was excited to have discovered the cause of the mold downstairs.

Mold Remediation Documentation

Throughout my mold inspection I was careful to document all water damage. Mold remediation project documentation was very important on this project because there was a big possibility that insurance would cover most of the costs associated with this mold removal project. Once I had created my initial report, I contacted the homeowner’s insurance adjuster. The adjuster was willing to provide coverage if we were able to document a new plumbing leak and prove that the mold growth was not due to a lack of maintenance on the homeowner’s part.

Insurance Accepted, financing Available

Plumber’s Report and Mold Removal

The insurance company wanted to make sure that they were covering a water damage and plumbing failure which could be classified as setting or accidental. Homeowners insurance will not cover mold removal that cannot be directly traced to a new water damage or plumbing leak. This is why a plumber’s report is critical to submitting a claim for mold or water damage coverage, because the plumber’s report states the official cause of water damage and mold.

Metrix Restoration we believe that plumbers and mold removal professionals should work together. This is why we created the Metrix Connection to better network with the best plumbers throughout our service territory. Being able to co-ordinate mold removal projects with a plumber allows us to add more value and better serve our mold removal customers. For this project we contacted one of our best plumbing companies in our network, Perfection HVAC and Plumbing of Northern VA.

Mold Remediation Discoveries

Upon removing the wet, mold contaminated drywall from the effected kitchen pantry, I was surprised at what I discovered. There was an obvious plumbing leak coming from above, but it wasn’t obvious where the leak was coming from. We previously estimated the water damage to be the result of failed plumbing associated with the toilet, however, the leak was coming from failed plumbing associated with the bathroom tub.

I was shocked at the amount of mold growth discovered once I removed the tile encasement of the master bathroom tub. Mold was growing all over the sub floor and had even begun to sprout as mushrooms. Mold is a fungus and under the right conditions mold will sprout in mushroom form. There were some mold mushrooms growing on the sub floor four inches high.

Leaky Bathroom Water Pipe

The mold growth mentioned above was being supported by a leaky water supply line. We were able to confirm that the adjacent water supply line had also leaked previously, causing the prior water damage to the kitchen pantry. The plumbing and water leak were previously repaired; however, the water damage was never properly mitigated by the previous homeowner. In addition to the water leak being repaired, the wet water damaged drywall of the kitchen pantry should have also been removed, so that the subfloor could be dried from below and above.

Once we were able to discover and confirm that the prior water damage the prior leak was repaired, we could now prove to the insurance adjuster that this was indeed a new water damage. However, the age of this new leak was still a mystery. What we do know for certain is that the customer reported seeing black mold on the kitchen pantry developing only recently, which supports a plumbing failure which is sudden or accidental and not due to lack of maintenance on the homeowner’s part. However, the presence of four-inch mold mushrooms growing in the same area, indicate severe water damage unaddressed for an extended period of time.

Metrix Offers Water Damage, Plumbing and Mold Remediation

Regardless of the previous water damage, the fact that there is a new leak with a new plumbing issue means that this homeowner is entitled to coverage with their homeowners’ policy. The homeowner’s insurance would be responsible for covering the water damage and mold remediation repairs but would not cover the mold remediation line items associated with the project. The reason being is that obviously there was pre-existing water damage which were never addressed; therefore, homeowners’ insurance is not responsible. However, homeowners’ insurance would be responsible for all damages associated with the new water damage including structural drying, retiling the bathroom tub and drywall repairs associated with the water damage. No portion of the plumbing would be able to be billed back to water damage claim.

If you or someone you know is in need of water damage mitigation, mold remediation or needs a plumbing repair; choose Metrix over the Matter. The power to change the matter is in the Metrix. We are available 24/7 for plumbing and water damage emergencies. We also offer mitigation repairs.

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