Five Keys To Understanding The Water Mitigation Process

Five Keys To Understanding The Water Mitigation Process

 Here are the top 5 things you need to know as a property owner, to better understand the flood and water damage restoration process.

Timing is crucial to preventing secondary damages such as warped walls and doors, damage to furniture, and mold growth even in places the flood did not touch.

Therefore, a Flood Metrix service professional will respond with urgency to prevent further damages. Customers expect to get an estimate before hiring a contractor and, in most cases, this is advisable; however, there are some cases where comparing estimates is not practical. Most property owners’ insurance covers emergency services such as flood damage restoration and emergency water removal; therefore, the emergency service billing process is a little different from the non-emergency service billing.

Most reputable insurance providers do not require a written estimate before approving emergency water mitigation services to begin.

However, they will require confirmation of the water damage source, i.e., sump pump failure, busted pipe, or appliance leak for example.

Often property owners will call Flood Metrix to request an estimate for flood damage or emergency water removal services. There are two major reasons a property owner calls to request an estimate for flood damage or emergency water removal service. First is because they do not know if their insurance is going to cover the cost of repairs. Second, because they need to find out if the cost of repair is worth using insurance coverage, which in most cases it is. Customers who choose Metrix over the Matter in an emergency and are self-pay customers receive special residential self-pay pricing.

Customer Referral Program

Documentation for an emergency water removal services is critical, especially when insurance is paying the bill. 

Do not be surprised if your water damage inspector takes pictures before they even enter your property. The inspector is required to follow industry guidelines for submitting project details for insurance claims. For example, we need to document relevant environmental conditions outside, note any damages, and of course collect a picture of the damaged property.

In addition to the photos taken outside, the inspector will also take pictures from the moment they enter the property, all the way through to the affected area. This is for both liability purposes and to create a proper damage scope. For example, what pictures may need to be taken down off walls so to prevent damage while a crew is bringing in equipment, what type of floor protection is required, and how many items may need to be moved. At Flood Metrix we use doc-u-sketch cameras to not only take photos but also to create a 3D virtual tour of the flood damage. Providing this quality of service allows us to share claim details with any adjuster, in real time, at the touch of a button.

In most cases we will collect a deductible up front with the average deductible being $500 or $1,000; sometimes the deductible can be up to $2,500. 

However, this does not have to be a problem because Flood Metrix can defer your deductible to be applied towards the Reconstruction portion of your water damage project. This benefit creates little to no out-of-pocket expense for a customer. This is just another reason to choose Metrix over the Matter because the Power to Change the Matter is in the Metrix.

Most flood & water damage projects have 2 and sometimes 3 phases; each phase has different stages.

Phase 1 is the Water mitigation phase, which includes the cleanup and structural drying process. Phase 2 is Reconstruction & phase 3 would include Content Restoration. Each phase is paid as a separate invoice by an insurance provider, even if the same contractor handles 3 phases. 

Insurance Accepted.  Financing Available.

Choose Metrix over the Matter, Because the Power to Change the Mater is in the Metrix.

Property Management and Water Damage Restoration

Property Management and Water Damage Restoration

Why Property Management Companies Choose Metrix over the Matter for Water & Flood damage restoration projects?

Flood Metrix is a small business that offers big business benefits. We compare the relationship with a Property Management company to the relationship of a Partner.  As a water damage restoration company, we actively seek networking opportunities, which naturally lead to future financial gains.  Below is list of Key Competitive Benefits Property Management Companies receive when they “Choose Metrix Over The Matter.”

Flood Mitigation Maintenance Emergencies

Flood Metrix offers property management companies the ability to successfully handle maintenance emergencies such as floods & water damage on call.  It is estimated that  1 in 500 homes will experience a water damage claim each year and that the average cost per claim is 3k-8k, not including reconstruction costs.

In other words, the average homeowner will experience a flood or water damage related problem once every 8-12 years.  This is likely due to drain clogs and line water failures being listed among the most common causes of water damage.  

Keep your clients fully informed

Flood Metrix uses Doc-U-Sketch cameras to create virtual walk-throughs of flood damage restoration projects.  These reports are in 3D & can be shared instantly upon creation.  We use this level of technology to quickly document water damage while simultaneously gathering detailed room measurements.

Insurance adjustors can process claims faster because they have access to all the information they need as soon as it becomes available.  Property owners and managers alike are provided with an extra sense of “control” over the chaos caused by water damage.

Secure more real estate investors

Property Management companies find themselves in a position to manage both units in “rentable” & “unrentable” conditions.  Properties with flood and mold damage have the potential for high resale value once the property has been restored.  However, these projects also tend to be more expensive investments, because the of additional water damage and mold remediation costs involved in such projects.

“This practice helps us to optimize savings for our partners”

Metrix partners with property management companies and investors seeking to renovate water damaged and mold infested properties.  In many cases we can begin restoration with a minimum down payment along with a security agreement. Flood Metrix adds value to our partnerships with property management companies by allowing referred investors to defer the cost of water/flood damage restoration until after the sell.   This creates a win-win situation for everyone involved.

Another way Flood Metrix adds value to our property management partners is through our Referral Program.  Top Tier referral partners can earn up to a 25% commission on water damage, mold remediation projects.

Multiple Property Deals

Unlike residential customers with one or two houses, property management companies manage 10s, 100s and even 1000s of living/business units.  Every contractor has over 50% of their customers promise additional work on their “other property sometime in the future” in exchange for a discount.  Seasoned contractors always take that promise with a grain of salt residential customers, but this is not the case when it comes to commercial flood damage customers/property management companies. 

Water Damage companies know that property management companies are a good return on investment.  Flood Metrix helps to secure these valuable property management alliances with Preferred Vendor Pricing.

Preferred Vendor Pricing

The industry leader in damage restoration software is Xactimate, in fact, Xactimate is the program over 85% of insurance adjusters will use to determine “fair compensation” for water damage claims.  It is standard industry practice for these invoices to be itemized, but Xactimate also has a “Time & Materials” conversion. We use this setting offer Preferred Vendor Pricing based on Xactimate line-item values.   “This practice helps us to optimize savings for our partners”, said Khonsol Badu, owner of Metrix Restoration.

Marketing Affiliations

Free quality marketing and public relations are valuable assets to any business.  Whenever a property management company decides to business with Water Damage, Flood & Mold Metrix we celebrate a significant victory towards accomplishing our company mission.  We immediately begin to add as much value to our partners’ business as possible. 

One way we do this is by linking to our partners’ websites to support and facilitate website domain authority and organic search engine visibility.  Another way we do this is creating and sharing valuable content relevant to both industries.  We also like, share and comment on social media posts made by our partners, because we know how social signals can affect search engine rankings.  And of course, we refer our partners to customers whenever possible, because referrals are the backbone of service-based businesses.

Carpet Cleaning

Many property management companies handle single family, apartment buildings and business offices.  One critical aspect of managing each of these different types of properties is carpet cleaning.  Metrix Restoration also owns the Carpet Metrix Brand to specifically focus on carpet cleaning.  We understand carpet construction and know how to get Maximum Efficiency out of your carpets.

Residents of apartment units and condos can take advantage of “Group Discounts Rates” by scheduling carpet cleaning services during special “complex cleaning events”.

Additional Benefits of providing water damage restoration services for Property Management Companies

  • Sketch of effect unit: measurements, saves time

  • Routine billing

If you or your organization are interested in doing business with Metrix Restoration, please visit the Preferred Vendors Page of our website or send an email to [email protected].

“Choose Metrix over the Matter

Because the Power to Change the Matter is in the Metrix”

Frozen Pipes and Winter Water Damage

Frozen Pipes and Winter Water Damage

Frozen Pipes & Winter Water Damage by Metrix Restoration

Winter weather brings an added element of difficulty & danger to water damage restoration claims.  We all can understand how each flood or water damage cleanup comes with both general & special needs.

In this article we will highlight how winter weather affects water damage restoration operations, the most common causes of winter water damage & what you can do to protect your home.

Making water pipe maintenance a priority this winter is a good idea, especially if the climate of your area sustains temperatures of freezing or below.  Cracked & Busted Pipes due to freezing temperature is cited by most insurance adjustors and water damage restoration professionals as the #1 cause of residential water damage during winter, according to R. Noel, GM of Flood Metrix in Stafford, VA.

“Of course, roof leaks and ceiling damage caused by ice dams are also very common throughout the water damage industry in areas with longer winter seasons and heavy snow fall, but busted pipes still rank #1 in Northern VA, District of Columbia & Southern MD.”

How Frozen Pipes Cause Water Damage

The physical materials of your home are under constant “attack” by its surrounding environment.  Most homeowners understand that weather in general can affect the structural integrity of their home, and still never consider how nature itself is a natural “stress factor” affecting their home on a day-to-day basis.

Temperature differentials in air currents, air pressure, convection are each invisible factors of winter water damage, unnoticeable to the naked eye.

During winter temperatures can remain at freezing or below for weeks and months at a time.  In such climates freezing rains, icy wind chills and snow become like “military special force units” making structures more susceptible to flooding and water damage.

The good news is that keeping your home in good condition with up-to-date maintenance is the best defense against winter water damage.  In fact, keeping your home reasonably heated is enough to prevent frozen pipes from busting & causing water damage/flooding.

Energy.gov recommends an average inside temperature of 68 degrees Fahrenheit.

Unoccupied homes are much more susceptible to flooding due to frozen/busted pipes when compared to homes which are occupied with regular home maintenance.  One reason for this is that unoccupied homes are also more likely to have colder inside temperatures.

Additionally, unoccupied homes are more likely to behind on routine maintenance.  When you combine cold temperatures with points of direct exposure to water pipes, freezing becomes a scientific certainty.

Frozen water obstructs and water flow and multiplies pressure per square in throughout pipes until they crack or bust.  The chances of this happening begin to increase exponentially when temperatures reach 20 degrees Fahrenheit and below.

Water damage restoration companies must then use additional specialty drying equipment including directed heat, adding to the financial costs of flood damage.

 

 

Melting Snow & Water Damage

Everyone loves the beauty of freshly fallen snow, but nobody loves the water damage melting snow can cause. Drain backup and overflows are common due to melting snow.

The ground becomes heavily saturated while sewer systems are flooded with melting snow on top of its normal capacity.  For tips to help prevent water damage see our related article on water damage prevention.

Ice Dams and Roof Leaks

Busted pipes may be the most likely source of winter water damage, but there is a second most common source.  This source doesn’t begin with rain, snow or cold but with cluttered gutters.  When gutters are obstructed, water can’t drain off the roof of a house properly.  During winter months, water trapped in gutters along with debris freeze and combine with icicles to create “ice dams”.   Although ice dams are not typically responsible for flood damage, but slow leak water damage and mold are both closely related.  Regular gutter maintenance can reduce the likeliness of ice dams forming and prevent any resulting water damage.

Outdoor Water Outlets

Outdoor water outlets aka “water spigots” should be insulated and secured during winter months.  Corresponding hoses should be disconnected, drained & stored to prevent damage.  As these outlets are connected to water pipes, the main & lower level of these homes are at higher risk to flooding, water & mold damage. 

If you do experience water damage this winter, call the experts at Flood Metrix. Our professional water mitigation teams are here 24/7/365 to move you from Stress to Satisfaction after a flood or water damage.  Choose Metrix over the Matter Because the Power to Change the Matter is in the Metrix.

Check out the top causes of busted pipes and tips to prevent water damage.

Water Damage and Hardwood Floors

Will insurance replace water damaged hardwood floors?

In general, water damage restoration companies will not pull-out hardwood floors, kitchen cabinets, tile floors or bathroom tubs without the claims adjuster’s approval. Industry standard is for water damage companies to attempt to salvage such materials before they are declared unsalvageable.  This is all a part of the water damage insurance claims process.  Before your claims adjuster buys you brand new hardwood floors, he or she needs to document the FACT of their unsalvageable water damage.

After hardwood floors have been dried, they must also be allowed time to re-acclimate. The re-acclimation period ranges from 30-60 days.  It is not the job of the water damage restoration professional to determine whether or not hardwood floors are salvageable, that is the job of a flooring expert. Once the floors are dry, your insurance company will send out a vender to make a recommendation to refinish or replace the floors.

Keep in mind, the water damage flooring expert does not want to risk refinishing your floors if they are not 99% sure that they can make your damaged floors look brand new again.  Going through the water damage claims process can take time & cause stress, but you can trust Flood Metrix to explain this process and provide clear, accurate insight every step of the way.  The following notes are from a real flood damage claim.

 

Conversation with Water Damage Claims Adjuster

These notes have been prepared to summarize our conversation with regards to a recent water damage restoration flood claim.  After successfully drying the affected floors, visible water damage, specifically cupping, has been noted.  At the insurance adjustors request, the affected hardwood floors have been scheduled for removal.  We will remove the affected areas included in the water removal/cleanup portion of this project only & shall bill service with Xactimate WTR lines items.

Flood Damage Project Notes

The hardwood floor drying effort of this flood damage project was a success.  After an estimated 36 hours of flooding, the saturation levels of all affected hardwood floors had increased to an average of 45 out of 100.  The highest floor saturation reading taken was 63.  Please note that hardwood flooring is generally considered saturated once moisture content levels reach a reading of 21 & above.

            Advanced structural drying equipment was used to help dry the flooded basement, flooded kitchen level & flooded bathroom levels.  All water damaged areas of this flood damage cleanup project started with an average humidity above 70% with an indoor in door temperature of 55 degrees Fahrenheit.  Three negative pressure floor drying systems, directed heat, & 1 inflatable heat mat were used in combination with multiple air movers and dehumidifiers to achieve our dry goal.

Within 4 days we were able to restore over 90% of the water damaged floors to a moisture content level of 16.  Additionally, we were able to manipulate temperatures to 95 degrees and back down to 70 while decreasing relative humidity to an average of 45%. Equipment was then employed to salvage water damaged kitchen cabinets and affected wall cavities.

10 Reasons to hire a Water Damage Restoration Company

10 Reasons to hire a Water Damage Restoration Company

Top ten reasons to hire Flood Metrix for water damage restoration projects.

Customer Experience

The Flood Metrix mission is to move a customer from Stress to Satisfaction.  This includes more than just fixing the emergency flood damage, but also carries over into respecting our customers’ SPECIFIC needs & making sure the customer still feels like they matter, even after the job is complete.

Quality Assurance

At Flood Metrix we believe that water damage and mold remediation are not the kind of services where careless mistakes are allowed.  We rely on systems and science to serve our customers in the most professional and efficient manner possible.

Reputation

Flood Metrix is top rated with a 5 Star review average.  We are A rated with the better business bureau and preferred by most insurance carriers for water damage claims.

Organization

Flood Metrix is an LLC servicing Northern VA & Southern MD.  We carry all required licensing & insurance.  Our staff is uniformed & our vehicles are marked.

Credentials

Khonsol Badu is the owner & operator of Flood Metrix and is an IICRC Certified Master water damage professional with over 15 years of experience.

State of the art equipment

Flood Metrix uses advanced structural drying, water extraction, restoration, and documentation processes.

Insurance Preferred Vendor

We accept most property owners’ insurance & offer preferred vendor pricing.

All in 1 service provider

Flood Metrix offers emergency plumbing, water damage restoration, mold remediation, carpet cleaning, air duct cleaning and reconstruction services.

Service Guarantee

Flood Metrix offers a written service guarantee.

Price Match Guarantee

Flood Metrix offer a written price match guarantee.

BONUS REASON: Customer Rewards Program

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