Air Duct Mold Removal

Air Duct Mold Removal

Air Duct Mold Removal

When I received this request for air duct cleaning, I wanted to make sure I was the best option for the project.  It was early in the workday, and he was the first caller of the day. 

“A Friend Used Your Service For Air Duct Cleaning Before And Recommended That I Give You A Call”

The customer went on to explain that there was some renovation in an office he was planning to open and there was some mold discovered.  He was instructed to have a certified mold remediation specialist come on site to check the HVAC system and air ducts for mold contamination.

How Mold Grows in Air Ducts

The HVAC system compresses air in what is know as the “a-coil” of a unit.  When the air is compressed it produces an excesses of moisture which is released from the unit by way of a “pipe drain,” usually made from plumbers PVC.  Proper maintenance of the air duct system requires this pipe drain be cleaned regularly.  It is recommended that this drain be cleaned whenever you change the filter of your HVAC unit, or once a month.

When proper maintenance of the air duct drainage system is ignored, foreign waste particles begin to build up over time causing clogs and drainage back ups.

Excess Moisture Allows Mold to Grow In Air Ducts

Elevated moisture levels supported by pipe drain clogs create the prefect conditions for mold to grow in air ducts.  There are signs that you have mold growing in your HVAC unit.

  • Visible mold growth on the PVC

  • Visible mold on air duct vent covers

  • Heavy build up on return covers

NADCA recommends having your air ducts cleaned once per year; however, research suggests that the average homeowner only has their air ducts cleaned once every three to five years.  When you combine this lack of air duct cleaning with the lack of HVAC drain cleaning the likeliness of developing a mold contamination issue within your air duct system becomes highly probable.

Humidifiers May Support Mold Growth in Air Ducts

Many homeowners love the idea of installing a “whole house humidifier” in their HVAC system.  While the ideal may sound nice, the pros may not outweigh the cons.  I never suggest that a humidifier be installed in an air duct system without simultaneously installing a UV light system to help combat the elevated likeliness of mold growth developing in the HVAC system once the humidifier is installed.

Dirty Filters Support Mold Growth in Air Ducts

I recommend installing filters at each of the return openings of the air duct HVAC system.  By doing this you reduce the amount of foreign particulates entering the HVAC unit, both organic and non-organic.  However; disposable filters are designed to be disposed, usually after thirty days.  Once a filter has reached its capacity it becomes inefficient.

Residential Air Duct Mold Remediation

Mold Metrix specializes in residential mold remediation and does not offer air duct cleaning where there is no concerns of mold contamination.  Most air duct cleaning companies are not mold remediation and removal specialist.  This is the distinction between Mold Metrix and other companies offering air duct mold removal services.  At Metrix, we SPECIALISE in solving the specific problem of removing mold from an HVAC system.

Air Duct Mold Removal

3 Steps to Air Duct Mold Removal

Decontaminate Main HVAC Unit

This involves cleaning and decontaminating both the blow, a-coil, return box and other interior components of the unit, as well as the exterior components such as the drainpipe.  Your HVAC is the “heart” of your home and the air ducts and like its “lungs.”  When mold contamination begins, it usually starts here and then is spread to other areas of the home or office.

Decontaminate Air Ducts & Filters

In most cases, mold will not become established throughout the entire air duct system, for two reasons.

  • Forced Air Movement

  • Smooth Sheet Metal Interior

Forced air movement mean that there is a “consistent and steady flow of air” so that particulates do not have a chance to become settled.  Most air duct systems are designed to eliminate or minimalize the production of ninety-degree edges for smooth air flow transitions.  The majority of residential air duct installations uses sheet metal and keeps the inside un-insulated, but interior insulation in air ducts does exist, when it does, it causes complications in air duct mold removal projects.

Install UV Light

The IICRC S520 Mold Remediation standard require that mold effected materials be removed during a mold remediation.  This raises a critical issue involving air duct cleaning and mold remediation, because following the standard to the “letter” would mean replacing the entire HVAC system, and air ducts, which would cost a fortune and require a major renovation.  Fortunately, the HVAC unit and sheet metal air ducts are salvageable due to their material constitution. 

NADCA, the National Air Duct Cleaners Association, writes guidelines on how to clean air ducts. Based on the IICRC S520, NADCA recommends UV light installation after an HVAC system has been cleaned and decontaminated.

Check out the video posted on YouTube associated with this blog to get a better understanding and visual of what an air duct mold removal project involves.  Choose Metrix over the Matter, Because the Power to Change the Matter is in the Metrix.

Fairfax County VA Water Damage Restoration

Fairfax County VA Water Damage Restoration

Water Damage Mitigation claims in Fairfax County VA.

When water damage restoration projects have “specialty aspects” the difficulty level, liability & value of the project is automatically increased.  This often raises the question “will my insurance cover all my water damage restoration expenses?”  The answer to this question entirely depends on your water damage insurance policy, and the exclusions of coverage.

“For the most part, your homeowner’s insurance will cover all aspects of damage restoration included in the IICRC S500 & S520.”

It is a good idea to speak with your insurance agent and ask about coverage for “special circumstances” and “add on policies” such as mold remediation coverage, temporary housing coverage, personal property coverage, trauma scene coverage and other such circumstances.  Your project manager will be able to advise you per industry standards regarding the best way to handle your water damage claim.

Water Extraction Fairfax County VA

Early one Sunday morning a customer called from Fairfax, VA.  From their description, it seemed like an ordinary basement flood due to sump pump failure.  My customer was very concerned about water damage and for good reason.  After inheriting a home left to him by his father in Fairfax, VA, my customer was experiencing one unexpected home expense after another, not including the flooded basement he called me about.

Unfortunately, my customer had been burned by other Fairfax County, VA contractors and was very on edge about the water damage restoration process ahead.  Like many customers, he was unfamiliar with his homeowner’s policy and did not know if insurance would cover.  I patiently explained to my customer the insurance claims process:

“I can’t tell you what your insurance company will or won’t do, but I can tell you that sump pump failures are typically covered in Fairfax County, VA.”

 My advice to homeowners is do not short yourself when it comes to your homeowner’s insurance policy.  A small flood can easily add up to thousands of dollars in water damage, especially living in Fairfax County, VA.  With low water damage insurance caps, under 20k, a customer can quickly find themselves running out of money in their water damage policy, especially if specially services such as contents pack out and contents restoration are needed.

Fairfax County VA Water Damage Restoration

Fairfax County VA Water Damage Mitigation and Content Manipulation

The first specialty aspect for review on this project has to deal with content manipulation.  In mold and water damage restoration, content manipulation is moving property from one place to another and then back to its original position.  Content manipulation is an official Xactimate line item and is used in over 95% of damage restoration projects.

Any item moved in the execution of a water damage restoration project is invoiced as part of content manipulation.  However, not all contents are manipulated during the water removal phase of a water damage restoration project.

 Many inexperienced contractors can find themselves liable for damages when attempting to move customer property.   For example, a water damage contractor should never attempt to move a slate pool table, no matter many people are able to lend a hand.  The slate can actually break, and the contractor can be held responsible in Fairfax, VA.  This is true even if you have a clause in your service agreement about damages that may occur during the course of water damage restoration.

As with other industry caveats, your liability starts when the danger is identified.  Entertainment centers, bars, gym equipment, aquariums, grandfather clocks, bookshelves may also require expert moving and disassembly.

Fairfax County VA Water Damage Contents Pack out and Pack Back

Many times, the contents of a flooded area need to be completely removed from a home.  This may take place for several reasons.  One reason is to clean, deodorize and restore water damaged furniture.  Another reason is to clear space for reconstruction efforts such as installing carpet or other flooring.

 “If your water damage contractor does not have the IICRC CPT Certification, they should sub-contract that portion to a professional moving company or a water damage company with the cert.”

 Contents pack out is a specialty service not all water damage restoration companies provide.  The reason is because it is not a requirement for water running a water damage restoration company.  Damage restoration companies offering pack out/ pack back services should have a temperature-controlled storage facility, be able to catalog the property moved, and carry special property damage liability insurance.

At the time of this writing, Flood Metrix does not provide contents pack out and pack back services directly and contract with PSI Cleaning and Restoration or another reputable pack out company for these services.

Fairfax County VA Contents Restoration

Sometimes furniture and clothes can be damage by water, smoke and mold.  This damage isn’t only restricted to material degradation, but also includes smoke and mold odors.  Contents restoration also includes cleaning water damaged designer shoes, handbags, furs, and similar high-ticket items.  Electronics are also included in contents restoration.

IICRC CPT Certification

“The IICRC Contents Processing Technician certification is designed to demonstrate a technician’s expertise in the practice of contents recovery and processing procedures.  This certification covers the best practices of contents processing based on available technology and resources.  Topics include restoration of contents subjected to various sources of contamination as well as inspection, inventorying, wrapping, packing, transport, cleaning science, deodorizing, post-cleaning evaluation, storage, and pack back principles (chain of custody).”

Fairfax County VA Basement Flood Restoration

 This Fairfax County basement flood contained each of these specialty aspects, which were treated by specialists.  Most Fairfax County water damage restoration contractors do not provide all aspects of restoration directly in house and every insurance company is aware of this industry norm.  With insurance billing your mitigation contractor may add on a “sub-contractors fee,” as this is business standard.  However, Flood Metrix DOES NOT make this fee standard operating procedure for residential self-pay customers.

State Farm Covers Major Basement Flood In Fairfax County, VA

 The insurance adjuster who handled this claim was an inexperienced water damage claims adjustor, which made it easy to explain how the insured was hesitant to proceed with certain aspects of mitigation, because he was not sure what would be covered.  In the end, all of my customers’ concerns were settled and the customer ended up with ZERO out of pocket expenses for a Fairfax VA basement.  Choose Metrix over the Matter, Because the Power to Change the Matter is in the Metrix.

Mold Exposure

Mold Exposure

Mold Exposure Health Risks

Many times, people have the need for professional mold remediation services but do not recognize the signs of mold contamination.  Reoccurring heads aches can be one way your body to trying to warn you about the air quality and possible mold contamination of your environment.  Your body could be reacting to the enzymatic activity of mold growth it is sensing.  Depending on your bodies’ sensitivity to mold and microbial growth, depend on how strong your immediate reaction to mold contamination will be. 

Overtime your body may “go numb” to sensing the mold contamination of your home, car or office, but the negative effects of mold exposure will continue to affect you and those around you in both cumulative and individual ways.  Headaches are not the only reaction to mold exposure, in fact there are several and several combinations including: itchiness, coughing and throat discomfort, dry eyes, difficulty breathing as well as increased allergic reactions and aggravation to existing health conditions. 

Be sure to have mold testing conducted by an IICRC certified professional if you think you may need mold remediation services.  The following article was written to help owners recognize when to call a mold remediation company.

Visible Mold

Visible mold and or what appears to be mold is a major sign that mold remediation may be needed.  Remember, mold is microscopic, so visible mold can be the sign of a larger water damage issue.  Homeowners are not always able to recognize mold as mold due to its many different colors and appearances.  For example, few people recognize that some of the build up and resin found on air duct vent covers contains mold and could complicate healthy living. 

Mold Odors

Mold contamination may not always be visible, but the smell of mold can be a strong indication that mold remediation is needed.  Odors are a result of enzymatic activity of mold growth.  If strong mold odors are present in your home or office mold testing can be the first step to completing your mold remediation project.  Sometimes a person may not recognize the enzymatic activity of mold by its odor, but will recognize headaches, loss of energy due to poor air quality and the body overworking to harvest oxygen and filter air, itchiness, and others side effects.

Mold Removal and Water Damage

A previous flood or water damage can either be the source or a major contributing factor of mold contamination and the need for mold remediation services.  All water damage, no matter how small should be cleared by a professional water damage company to make sure all salvageable materials are dry.  Flood Metrix provides FREE mold and water damage estimates.  We are able to able to offer this service via video chat to help provide professional insight for proper planning and to get a better understanding of what may be needed for the completion of your mold mitigation project.

Groups of high risk to Mold Exposure:

Pulmonary/respiratory issues

  • Indoor air quality is a vital, yet underappreciated aspect related to the quality of life we experience.  People who suffer from heart or other breathing issues are particularly at risk for mold exposure and the need for professional mold remediation services. One reason why is because mold possess the greatest risk when inhaled.  Mold that is inhaled may be able to grow inside of the lungs, causing a variety of lungs sickness.

Pregnant/attempting pregnancy

  • Women who are pregnant or may become pregnant fall into may high risk categories and mold exposure is no exemption.  Over exposure to mold presents not a health risk to the mother, but also to the fetus she carries.

Children under 6

  • Children under the age of 6 are at higher risk allergic reaction due to over exposure to mold contamination.  The younger a person is, the more at risk they are to mold exposure due to the developmental stage of their heart and lungs.

Adults over 65

  • You or your loved one could be 65 or older and in tip top health.  If this is the case, then you do not fall into this category.  However, many people experience some percentage of heath decrease in this stage of life.  Exposure to mold and or poor indoor air quality can only make pre-existing health condition worse.  Mold removal services can help improve and maintain health.

Asthma/allergies

  • People with asthma and or allergies live with an acute awareness of their breathing and are especially sensitive to changes in indoor air quality.  Exposure to even slightly elevated mold levels can trigger allergic reaction and the need for professional mold remediation.

Immune deficiency

  • Living with any chronic disease has its special requirements.  One essential requirement is to maintain good indoor air quality.  Mold remediation and mold remediation services can literally help save the life of someone who falls into this category.

Free Mold Estimates

If you believe you have been exposed to mold, but you do not recognize any signs of visible mold; then you should make an appointment with Mold Metrix for a FREE mold estimate.  However, if you require a more detailed investigation report or lab analysis, you should schedule Mold Testing.  Mold testing includes a non-invasive inspection of your problem area.  Non-invasive means that no finished materials will be removed such as baseboards, crown mold, no holes shall be drilled into wall cavities.  Attics and crawlspaces are automatically classified as “invasive” when checking for possible mold exposure.

Mold Metrix can provide valuable information to your physician with regards to your indoor environmental quality.  This can be especially critical for persons living with chronic sickness or disease, or who may be recovering from surgery to insure you, or your loved ones are not being exposed to dangerous molds in your home or office.

Choose Metrix over the Matter, Because the Power to Change the Matte is in the Metrix

Carpet Cleaning Pricing

Carpet Cleaning Pricing

Carpet Cleaning Pricing and Advertising Costs

$45/Room Lightly Soiled Carpet

$60/Room Moderately Soiled Carpet

$75/Room Heavily Soiled Carpet

This article helps to explain the Carpet Metrix price point:

Customers are valuable, not only because they pay for professional carpet cleaning services in Northern VA, but because without customers a carpet cleaning company can not thrive.  In the carpet cleaning industry brand awareness is a critical aspect of customer acquisition.  Lead generation companies charge an average of $55 for a carpet cleaning “lead” in Northern Virginia as of 7/15/2022; up an average of $20 from the same time last year according to Carpet Metrix marketing research.

“It takes the average carpet cleaning company 2-5 leads to books a Job”

“Choose Metrix over the Matter, Because the Power to Change the Power is in the Metrix.”

Our Northern VA customers value their customer experience, time and results over pricing.  They are not fooled by cheesy gimmicks or cheap bait and switch specials.

We market have built the Carpet Metrix Brand to appeal to the wise homeowner and optimistic educated professional looking for a professional carpet cleaning service provider in Northern Virginia.

 

 

 

 

 

 

 

 

 

 

 

Carpet Cleaning Administration

Professional leadership, business organization and company culture are as important to the Metrix administration as they are to accomplishing our company mission.  We do not exist to merely tell people in Northern Virginia about our professional carpet steam cleaning services.  Our purpose is summarized saying that the Carpet Metrix mission is to move our customers from “Stress to Satisfaction.”  Maintaining a professional executive staff, including management with administration is essential to a successful carpet cleaning company.

Carpet Cleaning Equipment

A low-end professional carpet cleaning package that included only the basic essential costs between 3k-5k.  However, the average homeowner in Northern VA is not likely to invest the same amount over 10 years purchasing professional carpet cleaning services.  Therefore, most homeowners are not likely to purchase and maintain professional grade equipment. 

When you compare the cost of professional carpet cleaning services to the prices of renting equipment, it does seem like a cheaper option for homeowners at first.  Using standard rental equipment, this chore would take the average homeowner almost an entire workday.  Once you add the rental costs to the cost of your labor, factoring in your skill set as a “novice” at best, plus the value of your time off from work and your soon realize the cost of a professional is cheaper than doing it yourself.

Carpet Cleaning Fleet Operations

Most carpet cleaning companies in Northern VA have a fleet of gasoline fueled vehicles and it is no secret that fuel prices effect the price of carpet cleaning and all other home maintenance services.  Managing carpet care fleet operations and logistics in Northern VA requires planning, organization but most of all cooperation from you, the Carpet Metrix carpet cleaning customer.

Time is one of the Four Pillars of Cleaning, permanently included in proper carpet care and maintenance.  At Carpet Metrix we recommend carpets be professionally cleaned at least once every 8-12 months.  It is much easier for a carpet cleaning company to service customers according to a regular cleaning schedule.  Homeowners in Northern VA save money by creating an account with Carpet Metrix.  With the money we save on advertising costs through relationship building is passed on to every Metrix customer, but only account holders are able to take full advantage our rebate and credit initiative.

Skilled Carpet Cleaning Labor

According to carpet cleaning industry research to takes 3-5 years to develop a carpet cleaning technician into a supervisor.  During this time a carpet cleaner is paid a commission of about 22% of daily SALES.  Technicians are pressured to FOCUS ON SALES and not performance. 

Xactimate is the industry standard pricing software for the water damage industry and is therefore the leading pricing standard for carpet restoration services.  The industry pay grade for cleaning supervisors such carpet cleaning professionals is $65/hour.  Most companies cannot afford to hire top talent and experienced professionals at this rate, which is how the sales commission is again supported.

Carpet Metrix does not believe in price gauging, or bait and switch marketing.  We are upfront with pricing and the carpet cleaning process to avoid miscommunication and to attract our target customer.  The money we save by developing customer relationships with account holders allows us to properly compensate top talent and eliminate pressure sales tactics during the carpet cleaning experience.

 

 

 

 

 

 

 

 

 

 

Carpet Cleaning Chemicals

Completing a basic carpet cleaning project requires a minimum of 3 different cleaning products. 

  • Pre-Conditioner

  • Rising Agent

  • Fabric Protector

However, most projects in Northern VA require additional stain removal agents.  For example, treating pet stains on carpet is different from removing color dye stains.  Also, natural fibers need different chemicals from synthetic fibers.

Carpet Cleaning Savings

Carpet Metrix made HISTORY as the first water damage restoration and carpet cleaning company in Northern VA to incorporate a referral points and rewards program with a customer convenience portal.  Creating an account with Carpet Metrix is bigger than professional carpet cleaning services, it’s about securing annual home maintenance services at competitive rates and covering costs excluded from homeowners’ insurance with Points instead of Cash.  Follow Metrix Restoration on any social media platform to add credit to your account.

Choose Carpet Metrix for all your Carpet Cleaning and Restoration needs in Northern VA

Best Mold Removal Company Woodbridge VA 22191

Best Mold Removal Company Woodbridge VA 22191

Best Mold Removal Company Woodbridge VA 22191 Mold Remediation

Mold Metrix considers it a privilege to provide mold remediation, removal and testing services in Woodbridge VA 22191.  As a local mold removal company home to Woodbridge VA, we understand that mold mitigation in 22191 is more about serving the community than it is about the money.  Our main mission is to move you from Stress to Satisfaction, so at Mold Metrix we believe in educating the market and having a relationship with the customer before they ever use our service.

Mold Metrix made HISTORY in Woodbridge VA 22191 back in February 2022, by becoming the first water damage and mold remediation brand operating in the Woodbridge VA and surrounding areas to provide a customer convenience portal on its website.  Now customers living in Woodbridge VA 22191 can create an account with Mold Metrix and earn points by following us on social media.  No purchase is necessary to participate in the Mold Metrix referral program.  Account holders earn points simply by adding their custom “customer referral code” to the comments section of daily post.

“You Can Keep Track Of Your Points From Your Customer Portal”

Advertising for mold testing and mold remediation services has always been expensive, which is partly why the cost of mold cleaning services in Woodbridge VA 22191 is also high.  Mold Metrix top 10 and primarily top 3 of the first page of Google for EVERY query related to needing mold cleanup in 22191, but we realized this in not enough.  To be the top mold remediation service provider in Woodbridge VA requires more than excellent reputations and search rankings, you need the people of Woodbridge VA to support and recommend you.

Residential mold removal is 60% personal and 40% business

As professional mold remediation and home cleaning service providers in Woodbridge VA 22191 we love to apply the motto “a Man/Woman is the King/Queen of their castle; and we must also remember to represent excellence in business through the services we provide.  We want to know our customers and we seek to develop lasting relationships.  Through the Mold Metrix social media promotions and referral program, Woodbridge VA homeowners can learn about home maintenance and establish a valuable relationship with the best mold removal service provider of 22191.

The Mold Metrix referral program allows our audience an opportunity to engage with us to learn while also helping us achieve more exposure in the Woodbridge VA area.  Recognizing this opportunity for industrial innovation, the customer convenience portal was born.  Mold Remediation is within the service industry, and the service industry is built on reputation and referral.  Mold Metrix is the first mold removal brand in Woodbridge VA 22191 provide a way for the entire community to earn credit for annual home maintenance services trackable online.

Mold Metrix is revolutionizing customers’ need to be VALUED in Woodbridge VA 22191

At Mold Metrix we understand that your time and attention is VALUABLE and should not be wasted.  In fact, we “accept for value” our customers attention in the form of “points” earned by participating in our social media promotions efforts.  The power of any organizations’ organic presence helps to drive the cost of advertising costs down, saving the company money, but through our referral program, the Woodbridge VA 22191 customer saves.  In other words, the money Mold Metrix saves in advertising costs is directly funneled back to account holders in the form of points redeemable for cash or services.

Creating An Account With Mold Metrix in Woodbridge VA 22193 Is Easy & Convenient

I like to explain the benefits of creating an account with Mold Metrix in comparison to having a “trust account for your home to pay for annual home services funded with likes, shares and comments on social media, tracked with points earned.  You can use points are share them with a friend and whenever someone uses your referral code to purchase a service, you automatically earn CASH BACK. Fact: Mold Metrix made HISTORY with this approach.

 

Step 1 Create your account

Step 2 Register your custom referral code once you have created an account

Step 3 Look for a welcome email

Step 4 Follow Mold Metrix on your favorite social media

Step 5 Comment on daily posts by simply adding your referral code, like & share for additional points

Step 6 Track points from your customer portal

Step 7 Redeem points earned for cash or towards annual home maintenance services

Who is the ideal Mold Metrix customer in Woodbridge VA 22191?

The ideal Mold Metrix customer is an educated homeowner who recognizes the value business networks add to their life.  For example, many Woodbridge VA homeowners are members of shopping clubs because they recognize the value of membership.  The ideal Metrix customer recognizes that by becoming an account holder, they are becoming business networking partners and are financially compensated by the nature of that relationship. 

Mold Metrix truly views our Woodbridge VA Mold Remediation Customers As Partners And Our Business Model Proves It

Mold Metrix is for the people of Woodbridge VA.  We focus on excellent execution as a standard operating procedure.  We are “blue collar professionals” providing a valuable and highly skilled home service; we are customer focused and are operating to grow our Woodbridge VA community not to take away from it.  Our slogan is “Choose Metrix over the Matter, Because the Power to Change the Matter is in the Metrix.”  Mold Metrix exists to cheer you on and to move you from “Stress to Satisfaction” whenever the need for mold remediation and removal service arises during the course of homeownership in Woodbridge VA 22191. 

You May Be M Mold Metrix Customer If You See “The Glass” As Halfway Full”

It is always better to have a relationship with a professional water mitigation and mold remediation service provider before you need us.  The mold mitigation industry supports the entire nucleus of the home services and cleaning industry.  Learn to use the points you earn to pay for annual home maintenance services insurance does not cover or may be excluded from you current policy.

ABC’s of Dumfries VA Mold Removal

ABC’s of Dumfries VA Mold Removal

ABC’s of Dumfries VA mold remediation, the “A” is for Attics

In Dumfries VA 22026 the need for professional mold remediation services never ends. Most attic spaces in Dumfries VA 22026 are non-living spaces, rarely used by the homeowners.  The most common use of attic space in Dumfries VA is storage.  Attics and crawlspaces are two of the most challenging areas for mold removal experts.  Here’s why; Temperature, Confinement & Safety.  Attic temperatures are always higher than any other part of a Dumfries VA home, because hot air rises.  This is not a problem until mold remediation is needed, because the workers must don “Tyvek Safety Suits,” which increases the temperatures experienced within the moldy environment.  Heat Index OSHA regulations dictate that professional mold remediation workers be rotated every 30 min to avoid heat exhaustion and stroke. 

Any mold removal and remediation conducted in an attic is conducted in a “confined space.” Dumfries VA 22026 home and business owners need to understand that is very difficult to work in a confined space or work overhead.  Every skilled home services tradesman takes this into consideration when proposing estimates, not just mold remediation professionals.  In fact, Xactimate, the mold removal industry standard pricing software has an “add-on” line item specifically for confined spaces.

This point brings me to safety.  Mold remediation is already classified as “HAZARDOUS DUTY,” but working in an attic space is even more dangerous than normal because there is always the possibility than a mold removal technician could fall through the attic floor.  As most attic floors are simply sheets of drywall attached to a floor joist system extra caution and diligence must always be used.

If attics are non-living spaces, rarely used by homeowners, then how do attics become contaminated with mold?

Roof leaks caused by Storm Damage

Poor air circulation

Humidity spikes due to convection

HVAC units installed in attic spaces

Basements/Bathrooms

The “B” of Dumfries VA 22026 ABC’s for mold remediation is for Basements and Bathrooms.

The most commonly searched phase for mold remediation in Dumfries VA is “bathroom mold removal” 22026.  Most of these searches correspond to mold contamination issues related to effected calking around bathroom tubs and toilets.  Whenever bathroom calking is affected by mold it should be removed and replaced.  Additionally, the area should be inspected a water damage expert to check for hidden damages.  Bathroom calking is typically water resistant so if it has become contaminated with mold, chances are there is some hidden contributing factor.

Basements in Dumfries VA, develop mold contamination issues for many different reasons and most often there are multiple contributing factors.  The air space of basements is naturally cooler than other levels of a home, making the air volume less and more densely filled with particulates.  But how does this cause mold you may ask?

What is the best way to prevent Basement mold growth?

The best way to prevent basement mold growth in Dumfries VA 22026 is to keep it DRY and CLEAN.  Keeping a basement dry is primarily about maintaining proper humidity conditions.  In nature and in the home, mold can begin to “sporulate” at 60% relative humidity.  Proper HVAC maintenance is a huge aspect of preventing basement mold growth, because molds are spread around the home or office via the HVAC system.

Lets go back to the previous statement of particulates being more densely packed together in basement air space due to the nature of how air is manipulated by temperatures; either expanding or contracting.  The cooler temperatures of basement sustain higher particulate count per cubic foot of air space and high relative humidity.  The national air duct cleaners association recommends cleaning the HVAC system and air ducts once per year; however, this recommendation to maintain indoor air quality is rarely adhered to by the general public.  Mold, germs and bacteria enter the HVAC ventilation system and circulate into the basement and are able to become established in the cellulose-based materials of the basement over time.

 If you have a water damage in your Dumfries VA basement or if your suspect mold contamination you should always have it inspected by a certified mold remediation professional.  The prior point should go without saying, but many homeowners belay this home health maintenance advice because they think “its only a little problem.”  So again, no matter how small you think the bathroom or basement leak is, you should always have it properly inspected.  Too often, small leaks turn into major mold damage.

The “C” of Dumfries VA 22026 ABC’s of Mold Remediation is for Crawlspaces

Typically, mold is discovered in attics and crawl spaces by home inspectors when people are looking to buy or sell homes in Dumfries VA 22026.  Crawlspaces are very susceptible to water damage, both in liquid and in vapor form.  These along with attic and basement mold remediation projects tend to be the most laborious and most expensive mold removal projects in Dumfries VA.  Mold can grow very rapidly in a crawlspace when compared to other areas of a home or office due to the reduction of air volume.  For example, the average height of a crawlspace is 4 ft verses 8 ft throughout the occupiable living spaces of the Dumfries VA home.

Mold remediation and removal is not a “DIY” task, always hires an IICRC certified mold removal professional to perform any and all decontamination processes.  The specific IICRC certifications are water damage restoration technician aka WTR and applied microbial remediation technician aka AMRT.  In the city of Dumfries VA 22026 there is no law or statute for mold remediation license, meaning any cleaning company can offer “mold removal” verses “mold remediation” services.  Many of these companies simply sell the idea of “fogging” an area to kill the mold making it harmless, but this is a false claim playing on the ignorance of the Dumfries VA 22026 population.  Do-not fall for this kind of scam, mold remediation is not fumigation.  It is highly irresponsible to perpetuate the idea that all one needs to do is “spray the mold to kill it, then just wipe it away.”  So if you are buying or selling a home in Dumfries VA, beware of fake mold experts only interested in ripping you off, because what they won’t explain to you is why that mold problem has over 78% likeliness of coming back within 12-24 months.

If you or someone you know needs mold mitigation be sure to Choose Mold Metrix over the Matter, Because the Power to Change the Matter is in the Metrix.

Carpet Cleaning Dumfries VA Customer Satisfaction

Carpet Cleaning Dumfries VA Customer Satisfaction

Carpet Cleaning in Dumfries, VA

Carpet steam cleaning companies in Dumfries VA 22026 owe it to the community we serve to provide the best service we can possibly can.

When a home or business owner in Dumfries VA 22026 need to have their carpets cleaned, they depend on Carpet Metrix because they know the Power to Change the Matter is in the Metrix.  As a carpet steam cleaning service provider operating in Dumfries VA 22026, it is my duty to remain to remain up to date on information as it relates to the carpet steam cleaning industry. Dumfries VA residents depend on carpet cleaning companies they can trust to provide guidance in regard to steam cleaning service standards, pricing and all things pertaining to carpet care.  The purpose of this brief article is to provide valuable KEY information to Dumfries VA residents about the carpet cleaning and restoration process as, because when customers are informed, they become armed against cons and frauds.

How much does it cost it have your carpet cleaning in Dumfries VA 22026?

Carpet Metrix customers believe in quality service; and to them, results and experience are forefront. these are the type of consumers who helps businesses grow and flourish.  To them the price of carpet cleaning is not what’s most important, but business is business and pricing does matter. 

If you live in Dumfries VA 22026 and are looking for a carpet cleaning company, like millions of Americans you will probably search for a local carpet restoration company on Google.  There are so many options that one is likely to become overwhelmed with all the choices and conflicting information.  Living in the 6th largest metro area in the United States, the Dumfries VA 22026 carpet cleaning consumer market is also heavily exposed to big city scams and company sponsored marketing cons.  For example, you are sure to see several companies, even well-known brands offering a steam cleaning “Bait and Switch” advertising a 3-room plus a hall carpet cleaning fraud for $99. 

Do not waste your time on a 3-Room, $99 deal, this is a “Bait and Switch”

Reputable carpet cleaning companies in Dumfries VA 22026 who are Experienced & IICRC certified do not make this offer and there is a good reason why.  Almost every carpet manufacturer recommends that carpets be professionally steam cleaned every 8-12 months.  However, most home and business owners, including those in Dumfries VA, do not follow a carpet maintenance schedule properly and end up getting their carpets cleaned every 12-24 months.  The average time between professional carpet cleanings is so long that the customers’ carpet never qualifies for a “basic steam cleaning.”

            Let’s do the math, a three-room plus a hall carpeting cleaning special offered in Dumfries VA for $99 breaks down to less than $33/room.  We must also understand that the overwhelming majority of carpet cleaning technicians get paid by commission, their job is to get into the house and UPSALE, while the job of the office is to simply schedule appointments.  They already know that $99 is out of the question, but they this scam to the Dumfries VA carpet cleaning market as if it were a viable option.

This is where a ton of add stress and frustration gets added into the equation, because when the technician arrives onsite, their objective cannot be to deliver your order, because it has to be UPSALE, or nobody makes money.  Should a Dumfries VA resident decide to insist on the “price quoted over the phone,” the technician knows he’s not going to make any money off the job.  They may cancel the job or provide a sloppy carpet cleaning service, with an “I don’t care” attitude.  Then when you call the office to complain about the work, they tell you “it is what it is, and that you should have purchased additional services.”  Worse of all, most of these so-called “carpet cleaning professionals” have very little carpet cleaning and restoration experience and are rarely ever IICRC certified.  These companies send “professional carpet cleaning con-artists” to take advantage of good Dumfries VA home and business owners and charge the same as IICRC Certified Master Carpet Cleaners.

            Quality Carpet cleaning in Dumfries, VA 22026 ranges between $45-$55 per room to stem clean “lightly soiled carpet.  Moderately soiled carpet cleaning ranges between $60-$65 per room, while heavily soiled carpet cleaning services are priced $70 and up per room.  Like Carpet Metrix in Dumfries VA, these companies typically offer the same 3-room and a hallway carpet cleaning special for around $150.  This special is designed to for well maintained carpets that have been professionally steam cleaned within the last 8-12 months.

Can I receive a FREE Estimate for Carpet Steam Cleaning in Dumfries, VA 22026?

Carpet Metrix believe in using technology to better serve our customers; therefore, we provide free, same day carpet cleaning estimates via video chat.  There is no special app or anything for our customers to download.  We send the link and you point your camera to the problem.

Not all carpet cleaning companies are the same and providing virtual estimates to our Dumfries VA customers is one way Carpet Metrix distinguishes our organization from the sea of competition.  When it comes to “campaigning for customers” or convincing someone in Dumfries VA 22026, to Choosing Metrix over the Matter we focus on sharing everything we do or have done and continue to do that other carpet steam cleaners cannot.  For example, Carpet Metrix mad HISTORY in 2022 as the 1st damage restoration & carpet cleaning company in Dumfries VA and the entire DMV to offer a customer convenience portal on our website.  Although we have state of the art carpet cleaning equipment, master level technicians, wrapped, vehicles, uniforms, insurance etc., this is what any legitimate company should have.

According to Carpet Metrix Research, most Dumfries VA homeowners are likely to search for a local carpet cleaner on Google. Here are the top 5 best search queries to find a Certified and Reputable carpet cleaning service:

  1. Carpet Cleaning Company Dumfries, VA

  2. Carpet Cleaners Dumfries, VA

  3. Certified Carpet Cleaners Dumfries, VA

  4. Professional Carpet Cleaning Services Dumfries, VA

  5. Steam Carpet Cleaning Dumfries, VA

Choose Metrix over the Matter, Because the Power to Change the Matter is in the Metrix.

Carpet Cleaning Basics Woodbridge VA

Carpet Cleaning Basics Woodbridge VA

“Topical Soil Removal is 60% of professional steam extraction carpet cleaning in Woodbridge, VA, do-not skip this pre-cleaning step”

No matter what, it doesn’t matter if your customer has had a recent appointment with their “residential home cleaning service” and they vacuumed the carpet, Do Not Skip Topical Soil Removal as the PRIMARY step to prepare for a professional steam carpet cleaning in Woodbridge VA. Topical soil consists of dry soil that has been embedded into the carpet in the variety of natural occurrences.

 The carpets, drapes and upholsteries of a home all serve as air filtration devices, because static-electricity pulls and holds particulates from the air and into the carpets.  Carpet cleaning is mostly about reversing/neutralizing the magnetic bond holding foreign particulates in the carpet.  When water is added to dirt the result is mud and what when don’t want to do is muddy up the carpet in the name of professional carpet cleaning.

Woodbridge, VA Carpet Metrix customers have an objective, which is to get the carpet cleaning job done Right, at a time that is convenient.  To the Carpet Metrix customer, Quality and Convenience outweigh Price and they are willing to fair price to achieve their objective.  Mistakes cost Time and cause stress, but life is stressful enough without an amateur carpet cleaner coming into your Woodbridge VA home or office and making a mess.  Carpet Metrix has built a Reputation of Excellence in the Carpet Cleaning & Water Damage Mitigation industry because we know that serving a customer is not just about money, it’s about solving a problem. 

“What you do for a living becomes a part of your life and I believe that what one does with their life and how they do it matters greatly”

Cleaning carpet was the first “job” I took after serving in the U.S. Navy and that this would become a major aspect of my career in the home services, restoration & cleaning industries.  The man I worked for was disciplined & principled.  As a rookie carpet cleaner, he gave me some advice for success in Woodbridge VA. He said “never go to a customers’ house thinking about how much money the ticket has on it, because if you do that you will always end up frustrated.  Instead concentrate on developing your ability to solve your customers’ problem.  Focus on solving the Woodbridge VA carpet cleaning problem and the money will follow.”  This is the advice that was given to me by a triple-master carpet cleaning mentor at the beginning of my career and is still at the center of my of customer service objective.

Purposeful effort breeds insight and clarity, which brings me back to why I advise that carpet cleaners in Woodbridge VA not skip topical soil removal.  The long terms effects and accumulative costs of skipping steps will put you out of business.  Often, inexperienced carpet cleaners will skip steps while exercising their craft.  They will justify skipping steps by arguing to themselves that they don’t have enough time, its not that important or the money isn’t enough.  However; as a professional carpet cleaning service provider, this attitude stunts your own growth/career development and makes you indistinguishable from the sea other sub-par amateurs posing as professionals.

 Many people get into the service industry only to serve themselves, without any true concern for the customer.  Residents across America have experienced the dissatisfaction that comes from a result of poor customer service.  In fact, well over 60% of Woodbridge VA residents surveyed have a strong distrust of carpet cleaning companies due to bad past experiences.  Knowing this it is important to do everything we can as service providers to build trust with customers, which is another reason why not skipping steps is so important.

Every ethical carpet cleaning company operating in Woodbridge VA wants to make as much money as they fairly can, but in order to accomplish this mission, one must first master the science of carpet cleaning and the art of customer service.  Rather than being taught how to invest the right effort and energy into cultivating mastery in the carpet cleaning industry, young technicians are taught and pressured to focus on sales.  Such short sited tactics create a vicious cycle of cause and effect that ultimately choke-holds the business with “poor customer retention” and poor “referral ratings.”

  At Carpet Metrix of Woodbridge VA, we do not believe in arguing with customers about carpet cleaning pricing, so we understand that the only way to avoid attracting “mis-informed, bargain brand” aka disqualified customers is to resident at the top of the carpet cleaning industry.  To resident at the top of industry means that one must also have achieved the matching state of industrial mastery within themselves through their work.  Carpet cleaning technicians must be taught to achieve mastery within the industry so that they may enjoy the most prosperous careers possible.  However; this principle of success is blind sided by the dim glow of short earnings, to the determent of the carpet cleaning industry, the carpet cleaning company, the carpet cleaning technician and the carpet cleaning customer.

How to become more valuable & make more money as a carpet cleaning technician in Woodbridge VA?

In order to become a master carpet cleaning professional, you must learn to value and enjoy practicing the basics.  Carpet cleaning is a step-by-step process and there is a fee for each part of the process.  My advice is to follow the process and charge for what you do; but never charge for what you do not do.  Practice the carpet cleaning process until it becomes automatic, at this point you will have programed your body so that doing a good job is easy and automatic.  With this engrained habit of success, it will be difficult for you to do a job incorrectly, which ensures quality.

Providing quality service is a minimum company standard at Carpet Metrix because we understand this is the only way to attract customer who are happy to pay your asking price for carpeting cleaning services.  There is no way is become a master by skipping steps; because the path to mastery is proficiently mastering the application of basics.

Choose Metrix over the Matter for all your Carpet Cleaning & Restoration needs; Because the Power to Change the Matter is in the Metrix.

Carpet Cleaning Dale City VA Outlook

Carpet Cleaning Dale City VA Outlook

Carpet Metrix is the best option for carpet cleaning in Dale City, VA 22193

Our reputation for maintaining a simple, but in depth and direct approach with OUTSTANDING performance results is only half of what we do.  Our slogan is “Choose Metrix over the Matter, Because the Power to Change the Matter is in the Metrix.  This company was designed to provide high quality, high performance, high value carpet cleaning services to home & business owners in Dale City, VA 22193.

Every successful business in Dale City VA has partners.  Partnerships in business are important because they produce a synergistic effect in marketing & production effects, in fact, both the cleaning and water damage mitigation industries are engineered on the principle of network referral partnerships.  The Carpet Metrix notoriety in Dale City VA 22193 is nurtured not only by inhouse hard work; but by the help and support of our customers and our partners.

As a direct to customer carpet cleaning contractor in Dale City VA it is important to have a strong local presence.  Attracting high quality customers requires the right business approach, which is with the intent to provide the best possible carpet cleaning service, for the best price, over the longest time possible.  This is the Carpet Metrix Agenda, get a customer keep a customer; the last thing I would ever want my Dale City VA customer to do is look for another service. 

“In the Carpet Cleaning & Water Damage Mitigation one way I seek to add value to our customers is through our partnerships”

Not every customer learns about Carpet Metrix directly through our own marketing efforts, comes by way of referrals & recommendations of others.  Metrix Restoration is a water damage mitigation company offering carpet cleaning services in Dale City, VA 22193 as Carpet Metrix under the “Metrix Brand.”  Some people learn about us because they needed water mitigation or mold removal services and during that process, they discovered our additional services. 

In the case of this project, it was referred by one of our “Residential Maid Cleaning Services” partners “Oui Clean DMV.” Carpet Metrix is currently negotiating to contract carpet cleaning services through the Oui Clean organization.  As a residential & commercial cleaning company serving Dale City VA 22193, they are looking to fulfill the overwhelming request for carpet cleaning services from their existing customers.  What is interesting about this company is that they have grown to over 2000 customers in the DMV area since 2019 and have established two additional geographical markets.

It is up to Carpet Metrix to distinguish itself it in the Dale City, VA professional carpet cleaners service market.  The professional residential and commercial customers we are looking to develop long term relationships with understand the value that business networks add to their lives.  This ideal customer is willing to support a carpet cleaning company in Dale City, VA 22193 who can fit their residential or commercial cleaning needs long term.  At Carpet Metrix we believe nothing is too much for the right customer.

I received confirmation of this Dale City, VA carpet cleaning appointment 3 days in advance.  Unfortunately for the customer, the first carpet steam cleaning company they scheduled with was a bait and switch.  These types of companies are not out to serve the community or even to provide a quality service, their only objective is to get your money, not to serve your carpet cleaning needs.  One objective of the Carpet Metrix Mission is to educate the customer, because an educated customer is a “qualified customer.”  An educated customer is far less likely to be taken advantage of by “rip off-service scammer,” because they know more about the carpet cleaning process.

When I arrived in Dale City VA 22193 to meet my carpet cleaning customer, I knew this was my ONLY opportunity to make an OUTSTANDING FIRST IMPRESSION and to make up for the customers’ prior experience.  Customer psychology is always at work and at Carpet Cleaning Metrix we break the market down into two basic general categories: customers who are “problem-focused” and “solution-driven.”  We market to the customer who is Solution Driven, to the responsible homeowner who just wants to do good business and be treated fairly.

“This customer fit both the Carpet Metrix and Oui Clean target market profile in Dale City, VA 22193 and by working together we were able to provide 100% of the customers’ residential cleaning and carpet care needs”

 Project documentation is important to a professional carpet cleaner.  Being able demonstrate the conditions both before and after any carpet restoration service is critical.  When a customer has experienced a prior dissatisfaction with a related service provider, their defenses are up on alert because they don’t want to be taken advantage of again and rightfully so.  However, there are professional reassurances that can be extended and build trust.

 The way you conduct your inspection of the carpet lets a customer know if you are a certified professional with experience or not.  Dale City VA Homeowners and renters alike should know of a good carpet cleaning company before they ever need one.  Carpet Metrix makes benefiting from your relationship with a carpet cleaning better than ever before with our Referral Program.  Dale City VA customers are encouraged to create an account at https://floodmetrix.com/my-account to become eligible for special savings on carpet cleaning and other annual home maintenance services.

Check out the video footage recorded during this Dale City VA project.  Follow Carpet Cleaning Metrix on all social media at metrixoverthematter. 

Mold Damage Restoration In Dale City VA Basement

Mold Damage Restoration In Dale City VA Basement

Elmira Court; Dale City, VA 22193 is a cul-de-sac of “split level houses” built in the early 1970’s.  Whenever you are working on a site built prior to 1985, always proceed with caution knowing dangerous contaminates such as lead and or asbestos may be present in addition to the water damage or mold.  Fortunately, this project did not involve any such mitigation complications, but the following story does outline the drama involved and how Choosing Mold Metrix over the Matter was the best solution for this mitigation problem.

The property in question is currently being rented by a group of siblings living together in the pursuit of life, liberty, justice & a mold free living environment in Dale City, VA.  Living in a split-level house, of the second level bathrooms is built above a main level bedroom.  According to the plumbers report there was a drainpipe failure which produced a “slow water loss.”  However, the plumber was not the first person to notice the problem, it was the tenant living on the main level.

            Mold Remediation & Water Damage Restoration is the Responsibility of the Homeowner.  Many property owners who rent property plan to manage maintenance themselves to maximize profitability.  However; mold removal & water damage mitigation is a highly skilled, highly hazardous, highly specialized and scientific process.  The general public has been “generally” briefed on the hazards of mold in the home or office.  Anyone living with asthma or allergies is subtly conscious of this in every breath.  Needless to say, the overwhelming majority of renters in Dale City, VA will object to a “do it yourself fix” or a service provided by a “non-mold removal/ water damage restoration specialist.

            When the tenant started noticing sings of water damage in the ceiling of her basement studio apartment she consulted with her siblings and decided it was time to contact their Dale City, VA landlord.  Once the report of suspected water damage called in, the homeowner scheduled a time to come and take a look at the issue.  Having no training in water damage mitigation, mold removal, indoor air quality control, psychrometry, or structural drying, he decided the problem was not a big deal.

He thought “I’ll just call a plumber, fix the leak and that will be that” only it wasn’t.

            When the plumber came to inspect, he came with plumbers’ tools, not water damage or mold inspection tools.  He removed a section of wet effected drywall in the ceiling corner to reveal what appeared to be mold on the drywall and wood frame, according to the tenant, but not to the Dale City, VA landlord.  The disagreement led to dissatisfaction on the tenants’ part, so they decided to have the area tested for mold.

            When the results came back the renters forwarded the results to their Dale City, VA landlord.  This is when Mold Metrix became involved because at this point the homeowner was forced to find a mold mitigation contractor.  My first step was to review the lab report, because this would help me to better understand the mold damage.  However, when I read the report I immediately notice a huge error, air samples were taken, but only two air samples.  Whenever you are taking air samples for mold testing you must take a minimum of three samples.  Now there were a total of three samples taken, but one was a swab sample.  Therefore, results for air born mold contamination were classified “inconclusive,” but did show signs of contamination.

Mold Metrix was contracted to provided mold remediation services for the property located in Dale City, VA 22193.  We were told that the effected drywall had already been removed, but this was not the case.  From one look I knew there was mold behind that wall, and a moisture map analysis confirmed additional drywall needed to be removed. 

Sometimes you can have visible mold contamination present in a “dormant state” even when moisture content levels are dry, as was the case with this Dale City, VA mold removal project.  We removed approximately 16 square feet of drywall on one side of a corner to find it was completely moldy, as was expected, we could also see that the damage continued farther than we could detect with the current state of mold remediation technology, due to moisture reading being “within range” in that area.  This means there was consistently a high enough relative humidity in the effected area for mold to grow on the surface of cellulose-based material.

The nature of water damage mitigation and mold remediation requires that the customer be educated on the nature of water damage and other emergency services contractors. 

“It is common to discover mold growth in areas outside of your original work scope that could not be detected until an area is exposed”

This “fear of the unknown” involving mold remediation produces the same kinds of hesitation in humanity as it would in any other aspect of life.  Unfortunately, the longer we wait to mitigate mold, the bigger the problem becomes because mold spreads and replicates itself.  This is why we can only provide offers according to the “contracted service scope” which may not include additional damages discovered in Dale City, VA.

Mold removal is only covered by insurance if the property owner has an additional “mold coverage” added to their policy or if preexisting mold must be removed for water mitigation.  Here is where it can get tricky.  Mold remediation is classified as secondary damage caused by water damage.  If you have a water damage emergency and have a pre-existing mold problem and your water damage claim is handled by an insurance program vendor, they will be instructed to mitigate with water extraction, dehumidifiers and HEAT.  The purpose of these instructions is to hold the homeowner responsible for their portion of liability.  A good homeowners insurance company such as USAA or CHUB is important if you don’t want to have these coverage issues.

 

At Mold Metrix we understand how this can cause stress and as part of our mission to move you from stress to satisfaction we have created a “Points and Rewards” program. The purpose of this program is to educate customers in an entertaining way about water damage mitigation, mold removal, carpet cleaning, annual home maintenance and more.  Customers are encouraged to create an account at https://floodmetrix.com/my-account to create a referral code and to track points earned.  Mold Metrix customers can earn credit redeemable for cash and service just by educating themselves about home maintenance in Dale City, VA 22193.  Simply follow Flood Metrix on all social media @metrixoverthematter and paste your referral code in the comments section of each video you watch to earn points.  Track your points earned through you customer portal.  Visit https://floodmetrix.com/why-metrix to learn more.

“Thank you for Choosing Metrix over the Matter, Because the Power to Change the Matter is in the Metrix”

Water Damage Mitigation, Mold Removal, Carpet Restoration

           

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