Manassas, VA; Basement Flood Notes

Cause of Flood: HVAC Drain Backup

Class 2, Category 2 Water Damage

When you are busy being a parent and a martial arts instructor, you can’t afford to let finding your basement flooded ruin your schedule.  This is why our customers choose Metrix over their water damage matter.  Flood Metrix was contact and arrived on site within one hour.  Based on inspection we were able to confirm that an HVAC drain back up was the source of water damage & confirmed insurance coverage.

After gathering more details from the customer, I found out that this was not the first time the area had flooded.  The first water damage was due to a busted water heater.  As the first basement flood was not handled by a IICRC certified water damage company, the flooded area was never dried properly.  Upon inspection of the flooded carpet, pad & tack strips, heavy mold growth was discovered and had to be removed. 

We were able to complete was water damage cleanup in a few short hours.  Insurance covered all water damage mitigation and water damage repair costs within 30 days of completing this project.  The best part of this story is that my customer was able to keep their busy schedule without missing a beat.

What should I expect to happen first during a flood or water damage cleanup in Manassas?

Flood Metrix is IICRC Certified and proudly serves Manassas, VA, and surrounding cities such as Manassas Park, Gainesville, Haymarket, Dale City & Woodbridge.  Check out the following valuable and insightful information about emergency water extraction, flood damage restoration, drying out a flood and more.

Homeowner Authorization

The flood & water damage company you hire will need to collect some initial information to best serve you and your home or office.  Most companies will require direct authorization from the property owner in the form of a signed service agreement before recognizing anyone else as an authorized agent.  This standard operating procedure for water damage restoration is for both liability & quality assurance.  Flood Metrix in Manassas, Virginia will send a NO OBLIGATION service agreement for electronic signature to the homeowner.

Initial Details for an emergency water removal

When calling in for an emergency water removal service, the operator will ask for some initial damage details.  Some questions you may be asked include: How many levels and rooms are affected with water damage?  Do the flooded areas contain furniture?  Do the flooded areas have carpets or hard floor surfaces?  Are there any residents in the flooded home or office that with health issue, asthma, or allergies?  Does the water damaged property have electricity?

Having these details on file can help your emergency water damage company ensure your project runs smoothly & in the shortest time possible.  Flood Metrix can provide live link video chat to help collect initial details and water damage information.

Free Flood & Water Damage Estimates in Manassas, Virginia 

To create an accurate water damage estimate and complete water damage project scope, your estimator will need to take a lot of pictures for documentation purposes.  A good estimator will capture both what is affected and unaffected for liability and insurance claim.  Project document should begin outside before the inspector enters the property; important information such as temperature, relative humidity, picture of the property & available parking are examples of flood damage information collected outside of a property.

In addition to snapshot photos, Flood Metrix uses doc-u-sketch cameras to create a 3D virtual tour of each flood damage.  This virtual tour is created on-site and is shareable with the touch of a button.  Mold Metrix will also use thermal imaging, temperature scans, thermal hydrometers, and moisture meters to gather important flood damage details.