Mold Damage Restoration In Dale City VA Basement

Mold Damage Restoration In Dale City VA Basement

Elmira Court; Dale City, VA 22193 is a cul-de-sac of “split level houses” built in the early 1970’s.  Whenever you are working on a site built prior to 1985, always proceed with caution knowing dangerous contaminates such as lead and or asbestos may be present in addition to the water damage or mold.  Fortunately, this project did not involve any such mitigation complications, but the following story does outline the drama involved and how Choosing Mold Metrix over the Matter was the best solution for this mitigation problem.

The property in question is currently being rented by a group of siblings living together in the pursuit of life, liberty, justice & a mold free living environment in Dale City, VA.  Living in a split-level house, of the second level bathrooms is built above a main level bedroom.  According to the plumbers report there was a drainpipe failure which produced a “slow water loss.”  However, the plumber was not the first person to notice the problem, it was the tenant living on the main level.

            Mold Remediation & Water Damage Restoration is the Responsibility of the Homeowner.  Many property owners who rent property plan to manage maintenance themselves to maximize profitability.  However; mold removal & water damage mitigation is a highly skilled, highly hazardous, highly specialized and scientific process.  The general public has been “generally” briefed on the hazards of mold in the home or office.  Anyone living with asthma or allergies is subtly conscious of this in every breath.  Needless to say, the overwhelming majority of renters in Dale City, VA will object to a “do it yourself fix” or a service provided by a “non-mold removal/ water damage restoration specialist.

            When the tenant started noticing sings of water damage in the ceiling of her basement studio apartment she consulted with her siblings and decided it was time to contact their Dale City, VA landlord.  Once the report of suspected water damage called in, the homeowner scheduled a time to come and take a look at the issue.  Having no training in water damage mitigation, mold removal, indoor air quality control, psychrometry, or structural drying, he decided the problem was not a big deal.

He thought “I’ll just call a plumber, fix the leak and that will be that” only it wasn’t.

            When the plumber came to inspect, he came with plumbers’ tools, not water damage or mold inspection tools.  He removed a section of wet effected drywall in the ceiling corner to reveal what appeared to be mold on the drywall and wood frame, according to the tenant, but not to the Dale City, VA landlord.  The disagreement led to dissatisfaction on the tenants’ part, so they decided to have the area tested for mold.

            When the results came back the renters forwarded the results to their Dale City, VA landlord.  This is when Mold Metrix became involved because at this point the homeowner was forced to find a mold mitigation contractor.  My first step was to review the lab report, because this would help me to better understand the mold damage.  However, when I read the report I immediately notice a huge error, air samples were taken, but only two air samples.  Whenever you are taking air samples for mold testing you must take a minimum of three samples.  Now there were a total of three samples taken, but one was a swab sample.  Therefore, results for air born mold contamination were classified “inconclusive,” but did show signs of contamination.

Mold Metrix was contracted to provided mold remediation services for the property located in Dale City, VA 22193.  We were told that the effected drywall had already been removed, but this was not the case.  From one look I knew there was mold behind that wall, and a moisture map analysis confirmed additional drywall needed to be removed. 

Sometimes you can have visible mold contamination present in a “dormant state” even when moisture content levels are dry, as was the case with this Dale City, VA mold removal project.  We removed approximately 16 square feet of drywall on one side of a corner to find it was completely moldy, as was expected, we could also see that the damage continued farther than we could detect with the current state of mold remediation technology, due to moisture reading being “within range” in that area.  This means there was consistently a high enough relative humidity in the effected area for mold to grow on the surface of cellulose-based material.

The nature of water damage mitigation and mold remediation requires that the customer be educated on the nature of water damage and other emergency services contractors. 

“It is common to discover mold growth in areas outside of your original work scope that could not be detected until an area is exposed”

This “fear of the unknown” involving mold remediation produces the same kinds of hesitation in humanity as it would in any other aspect of life.  Unfortunately, the longer we wait to mitigate mold, the bigger the problem becomes because mold spreads and replicates itself.  This is why we can only provide offers according to the “contracted service scope” which may not include additional damages discovered in Dale City, VA.

Mold removal is only covered by insurance if the property owner has an additional “mold coverage” added to their policy or if preexisting mold must be removed for water mitigation.  Here is where it can get tricky.  Mold remediation is classified as secondary damage caused by water damage.  If you have a water damage emergency and have a pre-existing mold problem and your water damage claim is handled by an insurance program vendor, they will be instructed to mitigate with water extraction, dehumidifiers and HEAT.  The purpose of these instructions is to hold the homeowner responsible for their portion of liability.  A good homeowners insurance company such as USAA or CHUB is important if you don’t want to have these coverage issues.

 

At Mold Metrix we understand how this can cause stress and as part of our mission to move you from stress to satisfaction we have created a “Points and Rewards” program. The purpose of this program is to educate customers in an entertaining way about water damage mitigation, mold removal, carpet cleaning, annual home maintenance and more.  Customers are encouraged to create an account at https://floodmetrix.com/my-account to create a referral code and to track points earned.  Mold Metrix customers can earn credit redeemable for cash and service just by educating themselves about home maintenance in Dale City, VA 22193.  Simply follow Flood Metrix on all social media @metrixoverthematter and paste your referral code in the comments section of each video you watch to earn points.  Track your points earned through you customer portal.  Visit https://floodmetrix.com/why-metrix to learn more.

“Thank you for Choosing Metrix over the Matter, Because the Power to Change the Matter is in the Metrix”

Water Damage Mitigation, Mold Removal, Carpet Restoration

           

Water Mitigation is the Homeowners’ Responsibility

Water Mitigation is the Homeowners’ Responsibility

Water Mitigation is the Homeowners Responsibility

Every homeowner understands the importance of having homeowners’ insurance, but according to private research conducted in house by Metrix Restoration, less than half all homeowners know how to use their homeowner’s insurance in case of a flood or fire emergency.

“Most people do not know that according to their homeowner’s policy, they are OBLIGATED to conduct day to day living in a manner that mitigates damages, which means its your responsibility to take action”

This is why educating the general public on this subject is near and dear to the culture of Water Damage, Mold & Flood Metrix.  Homeowners want to trust their insurance companies, especially in emergency situations, such as a flooded basement or other water damage.  With all the of the stress inherent to a mitigation project, most people do not have the attention units required to process the details involved with filling an insurance claim.

At Flood Metrix we estimate that CUSTOMER EDUCATION helps to reduce the stress of a water damage project by at least 60%.  But why doesn’t your insurance company do a “better job” of educating their customers about the water, fire, & flood damage claims process?

Well, its not that this information is “top secret” or even “classified” information; in fact, this information is provided with ever policy.  However; insurance companies are smart & they understand “statistics.”  According to insurance bureau demographics, roughly 82% of policy holders will never study their policy.  I don’t know whether this shows “trust” or “ignorance” on part of the homeowner, but I do know that it works in favor the company and not the customer.

What happens when your insurance company receives a claim?

First, the homeowner calls to report a flood, fire or water damage.  During this process, the insurance representative will ask a few standard questions in order to gain a better understanding of the damages.  At the end of this short process a claims number will be generated and an adjuster will be assigned to your water mitigation claim; typically within 48-72 business hours.

If you have not contacted Flood Metrix by now, the insurance representative will initiate the claim assignment process.  This involves sending your claim to a program vender for water damage restoration services. 

A program vendor is a mitigation contractor participating in your insurance networks’ “claims program.”  If insurance companies had it their way, every flood, fire & water damage restoration property claim would be handled by a program vendor.  Not because program vendors are better or more professional, but the reasoning all boils down to money.

“Your insurance company prefers to deal with program contractors not because the policy holder receives the best water mitigation services; but because it costs them less money.”

However; as the homeowner, you have the right to hire any water damage restoration contractor you choose.  This water damage contractor is known as a “direct to customer water mitigation contractor.”  So, what is the main difference between a program contractor verses a direct to customer service provider?  The answer is that a water damage restoration program contractor incurs zero-dollar advertising or marketing costs for a job, because the job is provided by insurance restoration network.  In exchange for this referral, the mitigation contractor agrees to forfeit 25%-50% of each water damage claim provided by the network.

Insurance program contractors do not and cannot work for the homeowner, because they already work for the insurance company and every decision made to mitigate water damage is made to benefit the insurance carrier.

Policy holders want to believe that the best way to avoid unwanted expenses is to use program contractors.  Homeowners do not normally understand how homeowners’ insurance differs from car or health coverage.  For example, unlike health coverage, there are no penalties or additional clauses to “restrict coverage outside of the insurance network.”

Sometimes a policy holder can report a basement water damage, but experience huge time delays when waiting on the insurance company to handle mitigation within the network.  Vendor Profitability & availability are two major reasons why.  Remember, program partners agree to forfeit a huge chunk of the mitigation invoice “gross fee” to the “TPA or third-party administrator.  Check out study video associated with this article.

By law your insurance company cannot provide mitigation services directly.  To solve this “technical problem,” the insurance industry created “third-party administration agencies” whose job it is to “screen and onboard” contractors & to over-see claims management by contractors. 

However, it’s not easy to recruit & retain skilled contractors willing and able to participate in these programs due to company size requirements, reduced profitability & the “wait list.”  The wait list refers to the time it takes for a new program contractor to receive enough program work to make it profitable.  The only way for program work to be profitable for a contractor is to receive it in “bulk”, but bulk program work is reserved for large national franchise organizations and smaller businesses are used as “stand-by options.”  This creates a vicious turnover cycle within the restoration industry.

Water damage restoration is a SCIENCE and the goal of a water damage professional is to become a Master of Mitigation.  The more one progresses in the field of their chosen career path, the more valuable one becomes.  Unfortunately, program work creates extremely marginalized profits for mitigation companies, making it difficult to fairly compensate experienced & certified professionals.   

Metrix Has The Solution

The ideal Metrix client believes that the best business deals are “win-win” for each party involved and is willing to cooperate to make that happen.  Water Damage, Mold & Flood Metrix made history as the first Damage Mitigation company in the DMV to offer the market a customer portal.  Through your customer portal you can create a custom referral code, which is GOOD FOR LIFE.  You can earn points exchangeable for cash and services by following Flood Metrix on all social media @metrixoverthematter.  Points earned on social media can be tracked from your customer portal.

In part two of this article we will discuss advertising costs & direct to customer to better explain the benefits of the Metrix Solution to water and mold damage.

 

Fairfax VA Mold Remediation

Fairfax VA Mold Remediation

Mold Remediation Fairfax VA

Metrix Restoration offers several specialty home maintenance services in Fairfax VA including mold remediation, water damage mitigation and carpet cleaning.  When it comes to mold removal, we understand that not everyone in need of service in is a Metrix customer.  At Mold Metrix we qualify customer compatibility the same way homeowners screen contractors. In the same way that customer have expectations from us, we also have expectations from our customers.

What we look for in a Mold Remediation Project

If you are a home or property owner in Fairfax County in need of mold mitigation/mold/ testing/mold removal services, your number 1 concern should be having the job done properly.

As a homeowner you should know the most homeowners’ insurance policies do not cover mold remediation, unless it is the direct result of a water damage.  There are many situations where mold removal is covered by insurance.  One such example is when mold remediation is required before structural drying can begin.  This is a constant throughout water damage mitigation projects.

Another example of when mold mitigation would be covered by homeowners’ insurance is when there is a specific mold remediation policy included with the policy.  These are usually added as additional cover.  For homeowners in Fairfax VA, I recommend having a minimum 10k mold policy added to their standard homeowners’ insurance.  Please 10k should be enough to remediate most mold problems in your home but may not be enough to remodel once the mold remediation is complete.

This is why Mold Metrix encourages Homeowners in Fairfax VA to create accounts at floodmetrix.com/registration

As a home or property owner in Fairfax County, when you create an account with Mold Metrix you become eligible to participate in our referral program.  Unlike other referral programs where you only earn a commission if someone buys a service, our customers are able to earn points redeemable for cash and services by following Metrix Restoration @metrixoverthematter on YouTube and social media.

This is how it works, once you create an account and begin following Mold Metrix on your favorite social media, when you see a post from us, simply add your custom Metrix Referral link to the comments section of the post.

You can keep track of your points from your customer portal & if anyone uses your referral code then your automatically earn a cash referral commission.  At Mold Metrix we care about our Fairfax VA customers because we know business isn’t 100% about money.

“Mold Metrix made History as the First Water Damage/Mold Mitigation company in the DMV area to offer the market a customer portal with a true referral rewards system”

This level of innovation combined with our millennial marketing tactics has allowed us to distinguish ourselves within the mold remediation industry and become ranked on the 1st page of Google for water damage restoration, which is the proper category for all mold removal projects.

“The cost of Mold Remediation is important, but it is not more important than the customers’ experience, because experience is remembered long after price is forgotten”

Many times, customers seek out the cheapest bid from any contractor willing to do the job, but not the Metrix customer.  The Mold Metrix customer of Fairfax County VA seeks a quality service at a fair price.  Many times, when you get the cheapest product/mold removal service you can find, you end up either a bigger problem or some other problem 1-2 years later.  Therefore, as with most service providers, the cheapest mold removal contractor often ends up costing the homeowner double.

At Mold Metrix we seek to develop healthy long-term relationships with our customers, which is why we offer more than mold remediation services and provide our customers with access to our trusted Metrix network partners. 

“Good Customers deserve Good Contractors, & Good Contractors deserve Good Customers”

The value Mold Metrix brings to remediation projects is far beyond mold it-self, as we ultimately in the service industry and seek to add as much value as we can to our Fairfax VA partners as well as our customers. 

As a mold remediation contractor in Fairfax VA, there is no way to consistently bring top quality professional service at a “jack of all trades” price point.  Talented and experienced mold remediation technicians do not come cheap, and they should not, here’s why.  Mold mitigation is classified as “hazardous duty.”  & hazardous cleanup jobs are simply more expensive due to there nature and what is required for mold mitigation.

In Fairfax VA, mold remediation is not state regulated, so any cleaner and offer mold removal services.  This is why customers should not hire anyone who is not IICRC certified to perform these services.  Good service contractors invest a lot of time and money to master their craft in order to provide customer with the best service possible.  This should not be undervalued.

Mold Metrix is an innovative organization that’s believes in the positive application of technology and we use this to better serve our Fairfax VA customer.  Since Covid 19, many businesses started having employees work from home, and Mold Metrix started using video chats to provide Free Same Day Mold Estimates.  The ability to conducts estimates via video chat has proven to be a vital component of keeps costs low as inflation soars in Fairfax VA.

Mold Remediation Contractors of Fairfax VA

Regardless of your trade, you must respect your career.  The ways in which one conducts business reveals a great deal about their character.  Business is far more than what we normally understand money to be.  Money is not merely the physical media used for currency exchange, but primarily is the quality of an energetic frequency.

I am a businessman but I am also much more.  In all that I do, I strive to serve and provide the best level of service I can imagine.  As a mold remediation contractor and founder of Metrix Restoration I constantly polish and improve the honorable attributions of all that I understand to be right.

Building trust with a customer begins long before you ever meet, and like all things, this too begins first in the mind.  I think to myself, “how can I best serve customers in Fairfax VA and the entire United States who are in need of mold remediation services?”

I believe that my customers are looking for me the same way I am looking for them.  Some customers in Fairfax VA know they fit the “Metrix Brand” customer profile but have no immediate need for immediate service.  Here is the gap that has always existed in the mold removal and water damage service.

“Most Homeowners Do Not Know How To Find A Mold Removal Contractor”

The aforementioned “GAP” is truly an obstacle of opportunity for a mold remediation or home service contractor.  Mold Metrix is making history in Fairfax VA with our marketing approach.  From social media customers and advertisers alike have witnessed the engaging power of storytelling.  This provides Mold Metrix with the incredible opportunity to tell multiple mold remediation stories.  Metrix Brand supporters from coast to coast can engage with these stories and earn credits redeemable for cash and services.

The story featured in the Facebook post link was for the new owner of a residential property in Fairfax VA.  Not all mold remediation projects require the same containment styles, but they all share similar remediation protocols.  I invite you to take this opportunity to create an account at floodmetrix.com/registration once your account has been activated, you will be able to add your customer referral code to automatically add points to your account.

Thank you Fairfax VA for Choosing Metrix over the Matter, Because the Power to Change the Matter is in the Metrix.

Basement Water Damage Fairfax VA

Basement Water Damage Fairfax VA

Basement Water Damage Fairfax VA 

The source of this water damage was a failed sprinkler system. Because the water originated outside of the property, most homeowners insurance will not cover this type of loss unless you have an additional flood damage policy.

If you have a basement, live in Fairfax VA & don’t have a flood damage policy, I recommend creating an account at floodmetrix.com/registration.  With this account you can start collecting points by posting your customer affiliate link in the comments section on any social media @metrixoverthematter and YouTube.  Points earned can be exchanged for cash and services such as water damage restoration.

For this basement flood mitigation project, my biggest obstacle was moving enough of the customers property out of their flooded basement to ensure a successful water damage restoration.

Content manipulation is a line item used when a water damage protocol requires moving a customers’ property or “contents.”

There is also a specialty service in the damage restoration industry known as a “pack-out.”

Pack-out is the detailed process of professionally packing, moving, organizing & storing a customers’ property until such time that the water damage property can be restored to its previous condition.

To optimize this project I opted for a pack-out.

And here is where we can begin to explore to beauty of basement water damage restoration in Fairfax VA, because it connects with so many other specialty trades such as plumbing, electrical, hvac, remodeling and more.

The water damage industry, being service based, thrives of networking & referral business.

Our industry is designed for a water damage contractor to make a profit from sub-contractors and referral bonuses.  This practice is especially useful for small owner/operator size businesses as it promote high efficiency and profitability.

 in In Fairfax VA, never refer a business or a contractor to your customer who you can’t vouch for, bc its your reputation on the line.

Most water damage mitigation companies don’t begin offering pack out service until they also offer fire damage services due to the nature of work.  PSI is a respected and reputable business offering fire damage restoration and other specialty restoration services & is a featured water mitigation pack out referral partner for this Fairfax VA water damage mitigation.

The PSI crew really did a great job and made working together on this flooded basement project more fun.

One of the biggest takes always I got from studying this project is the power of making a positive impression on a customer and establishing trust as soon as possible on a water damage project in Fairfax VA.

The service industry is reputation and relationship based.  All service-based businesses share this one common thread.

The template for building a successful service-based business/water damage restoration business already exists. There is no need to reinvent the wheel, but we can innovate to serve our interests and serve our customers.

The impression I want to leave my audience with today is that not only am I a professional, but I’m also a pleasure to be around. I think of myself as a blue-collar executive and recognize the value I bring to my customers, partners & to the entire water damage restoration industry as a true polished professional.

“Basement water damage in Fairfax VA is 60% personal 40% business”

Therefore, I always aim to provide the Metrix customer with outstanding service, including an overall excellent customer experience.

After all of the salvageable contents were packed out, we could begin with removing the water damaged/unsalvageable materials.

These materials included the water damaged carpet, pad, tack strips, base boards, drywall and wet insulation.

The next step to mitigate and remediate this flooded basement was to clean and decontaminate the floor and structural frame.  This process includes a HEPA extraction, an aggressive cleaning method of the stud wall cavity and floor slab, plus the application of an anti-microbial.

Once all of the demo and cleaning had been completed, the water mitigation/remediation phase of the project of officially completed and structural drying could officially begin.

Drying the flooded basement only took 3 days and no specialty drying equipment was needed.

I had a chance to interview the woman of the house.  I explained to her that I believe that there are certain actions every contractor can take to put their customer at ease and build up as much trust in as little time as possible. She told me…

“It happened very quick, once you spoke to our insurance adjustor, she told us this guy knows what he’s doing and he has our go ahead”

I want to thank this customer for Choosing Metrix over the Matter for their flooded basement restoration needs.

If you or someone you know are in Fairfax VA or Northern VA and are in need of water damage mitigation services, be sure to Choose Metrix over the Matter, Because the Power to Change the Matter is in the Metrix.

Mold and Fungus Explained

Mold and Fungus Explained

FUNGI DEFINED

Fungi share some basic similarities with plants and bacteria but are neither. All 1 million to 1.5 million species of true fungi are in their own kingdom, the Fungi Kingdom. Many persons inaccurately use the term mildew to describe fungal growths that they feel are not harmful to human health. The powdery green or white growth in humid closets is sometimes considered by homeowners as “just mildew”.

Ironically this growth is almost always penicillium / aspergillious mold. Many species of pen / asp produce offensive smelling volatile organic compounds and may be toxigenic or allergenic when present at the correct levels. According to more reliable definitions, mildew is a powdery or downy parasitic fungal growth that attacks and grows on living plants, while molds are often fuzzy and grow on all sorts of moist surfaces. Molds, mildews, and other fungi usually reproduce by forming and releasing spores into the air. Typical indoor spores are around 3 to 15 microns across. For reference the period at the end of this sentence is 500 microns.

TOXIGENIC MOLDS

Mycotoxins are chemicals that are sometimes produced by various species of molds. These toxins are real and are powerful weapons used by molds in a sort of microbial warfare to help them compete against bacteria and other molds. Mold spores in residential settings, even if they are potentially toxin producing types and are at high levels, do not necessarily result in toxic effects on humans via inhalation. It takes a lot of inhaled spores to poison a person.

 Currently, disagreement exists as to if residential mold spore exposures levels are ever high enough to result in toxic effect on humans. However, toxic effects of mold mycotoxins in humans and farm animals leading to serious illness and even death via accidental ingestion of toxic mold, have been well documented in scientific literature.

INFECTIOUS MOLDS

 According to a Mayo clinic study, sinusitis caused by growth of fungus fibers or balls of fungus fibers in the sinus cavities is not unusual. This is typically caused by common Aspergillus, Fusarium, and Curvularia species. Aspergillosis caused by the growth of aspergillus species in the lungs most commonly A. fumigatus, A. flavus, A. Niger and A. territus species typically occurs in persons with compromised immune systems or a history of lung disease that resulted in past lung damage. Common Candida albicans that causes yeast infections is a major cause of serious nosocomial (hospital acquired) fungal infections. Histoplasma capsulatium and Cryptococcus neoformans are very dangerous yeast like molds that should be assumed to be present in any bird droppings but are primarily a concern when spread to humans via inhalation of particles from accumulations of pigeon, starling, and bat droppings. Coccidioides immitis mold spores are spread from dusty soil in the southwestern United States, it sometimes causes valley fever but at other times the same fungus can be deadly. Nearly any fungi can cause infections in persons with severely compromised immune systems. Detection of infectious fungi such as but not limited to the above listed ones and identification of fungi to determine the species is not part of most mold inspections.

Mold Sickness

ALLERGY ASTHMA AND HYPERSENSITIVITY DISEASES

An allergic reaction occurs when your body’s immune system mistakes harmless proteins in mold spores or other allergens as if these proteins were harmful microbes trying to infect your body. Your body’s immune system, feeling threatened releases histamines into the blood stream and these histamines are what actually causes coughing, sneeze, and watering of the eyes. Other persons immune systems will not mistake proteins in mold spores as a microbial threat, and thus not develop allergic reactions.

Asthma is a condition where the smooth involuntary muscles lining the airways contract but do not properly relax to allow the lungs to bring in new air. Mold, other bio-allergens, and gases such as nitrogen dioxide and ozone, and even stress are common triggers of asthma. Many people die every year from asthma. Mold- related allergenic and asthmatic conditions in homes are quite common and very serious and should be addressed and not ignored. Many serious hypersensitivity diseases in humans, such as baker’s lung, wood workers lung and others are the result of exposures to molds by persons working in industries that result in long term exposure to elevated spore levels.

Hypersensitivity diseases have long been well documented in science and the medical field. According to Bioaerosols assessment and control hypersensitivity pneumonitis is a hypersensitivity disease that results from the long-term repeated exposure to elevated mold spore levels or other antigens. This condition can occur at in industry or agriculture where spore levels are high. It may also occur in moldy offices or homes, it produces pneumonia like symptoms with fever, cough, tightness of chest, lung infiltrates, and difficulty breathing.

Once sensitized, individuals may react to extremely low, often unmeasurable, concentrations of antigenic materials. Organic dust toxic syndrome is a flu like illness that results from a short-term exposure to very high levels of spores, such as the levels that may be encountered by workers doing large mold remediation jobs without wearing protective respirators. Symptoms show up several hours or a day or so after exposure and symptoms go away after a day or a few days.

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