Timing is crucial to preventing secondary damages such as warped walls and doors, damage to furniture, and mold growth even in places the flood did not touch.

Therefore, a Flood Metrix service professional will respond with urgency to prevent further damages. Customers expect to get an estimate before hiring a contractor and, in most cases, this is advisable; however, there are some cases where comparing estimates is not practical. Most property owners’ insurance covers emergency services such as flood damage restoration and emergency water removal; therefore, the emergency service billing process is a little different from the non-emergency service billing.

Most reputable insurance providers do not require a written estimate before approving emergency water mitigation services to begin.

However, they will require confirmation of the water damage source, i.e., sump pump failure, busted pipe, or appliance leak for example.

Often property owners will call Flood Metrix to request an estimate for flood damage or emergency water removal services. There are two major reasons a property owner calls to request an estimate for flood damage or emergency water removal service. First is because they do not know if their insurance is going to cover the cost of repairs. Second, because they need to find out if the cost of repair is worth using insurance coverage, which in most cases it is. Customers who choose Metrix over the Matter in an emergency and are self-pay customers receive special residential self-pay pricing.

Documentation for an emergency water removal services is critical, especially when insurance is paying the bill. 

Do not be surprised if your water damage inspector takes pictures before they even enter your property. The inspector is required to follow industry guidelines for submitting project details for insurance claims. For example, we need to document relevant environmental conditions outside, note any damages, and of course collect a picture of the damaged property.

In addition to the photos taken outside, the inspector will also take pictures from the moment they enter the property, all the way through to the affected area. This is for both liability purposes and to create a proper damage scope. For example, what pictures may need to be taken down off walls so to prevent damage while a crew is bringing in equipment, what type of floor protection is required, and how many items may need to be moved. At Flood Metrix we use doc-u-sketch cameras to not only take photos but also to create a 3D virtual tour of the flood damage. Providing this quality of service allows us to share claim details with any adjuster, in real time, at the touch of a button.

In most cases we will collect a deductible up front with the average deductible being $500 or $1,000; sometimes the deductible can be up to $2,500. 

However, this does not have to be a problem because Flood Metrix can defer your deductible to be applied towards the Reconstruction portion of your water damage project. This benefit creates little to no out-of-pocket expense for a customer. This is just another reason to choose Metrix over the Matter because the Power to Change the Matter is in the Metrix.

Most flood & water damage projects have 2 and sometimes 3 phases; each phase has different stages.

Phase 1 is the Water mitigation phase, which includes the cleanup and structural drying process. Phase 2 is Reconstruction & phase 3 would include Content Restoration. Each phase is paid as a separate invoice by an insurance provider, even if the same contractor handles 3 phases.